Customer Support Executive

9 hours ago

Mumbai Maharashtra, India Social Donut Full time

**Location**: Goregaon (East) ,Mumbai (On-site)

**About Elver**:
Elver is a new-age headphones and audio accessories brand built for those who believe sound is more than just listening, it’s an experience. We’re scaling fast, and our commitment to customer delight is as strong as our passion for innovation.

**Role Overview**:
As a Customer Support Executive, you will be the first point of contact for our customers, ensuring their experience with Elver is smooth, supportive, and memorable. From handling queries and complaints to providing product guidance, you will play a key role in strengthening trust and loyalty with our growing community.

**Key Responsibilities**:

- Provide accurate product information, troubleshooting assistance and guidance.
- Resolve complaints effectively while maintaining a customer-first approach.
- Coordinate with internal teams (_logistics, product, sales_) to ensure timely solutions.
- Track and report recurring issues to help improve customer experience and product design.
- Maintain records of interactions and feedback in CRM tools.
- Go beyond problem-solving to create “wow” moments for customers.

**Requirements**:

- Bachelor’s degree or equivalent.
- 0 - 2 years of experience in customer support
- Excellent communication skills in English (_knowledge of Hindi/other regional languages is a plus_).
- Strong problem-solving ability, patience, and empathy.
- Familiarity with CRM systems and support tools.
- Ability to multitask and handle pressure in a fast-paced environment.

  • Customer Support Executive

    2 days ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    4 days ago

    Mumbai, Maharashtra, India SellPro Commerce Full time

    We are looking for a Customer Support Executive to assist our customers with when using our products and website. Customer Support Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. **Responsibilities**: - Identify customer needs and help customers use...

  • Executive - Customer Support

    1 week ago

    Mumbai, Maharashtra, India Ketto Full time

    Job Title: Executive - Customer Support Summary: Roles and Responsibilities: - Resolve customer complaints and issues to ensure customer satisfaction - Collaborate with other departments to address customer needs and concerns - Maintain accurate records of customer interactions and transactions - Identify and implement process improvements to enhance the...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India i2e Consulting Pvt. Ltd. Full time

    **Job Profile**: **Job Title**: Customer Support Executive with Zoho One CRM Expertise **CANDIDATES FROM THE MUMBAI LOCATION ONLY (MANDATORY) AND WILL BE REQUIRED TO VISIT CLIENT'S OFFICE AS AND WHEN REQUIRED.** **CANDIDATES BASED OUT OF MUMBAI WON'T BE CONSIDERED.** Work timings - **rotational shift -** ( rotational shifts: 6 am - 3 pm, 2pm - 11pm, 10...

  • Customer Support Executive

    9 hours ago

    Mumbai, Maharashtra, India Dhal Information System Pvt.Ltd.(DIS) Full time

    Customer Support Executive (CSE) We are looking for a dedicated and customer-oriented Customer Support Executive to join our team in addressing inquiries, resolving issues, and providing exceptional support to our customers. **Key Responsibilities**: Customer Interaction: - Respond to customer queries and concerns promptly and professionally. - Provide...

  • Executive - Customer Support

    9 hours ago

    Mumbai, Maharashtra, India Ketto Online Ventures Pvt Ltd Full time

    **Job Title**:Executive - Customer Support** **About the company** Ketto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organisation with a valuation of more than 100 million USD. With over ₹ 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of over 2...

  • Customer Support Executive

    9 hours ago

    Mumbai, Maharashtra, India Cohire Solutions Pvt Ltd Full time

    Hi We have an opening for Customer & Seller Support Executive. Please find the JD herewith. **Salary: ₹20,000.00 - ₹30,000.00 per month** Job Responsibilities: - Resolving customer complaints, grievances, or queries to the best possible outcome and in a timely manner - Conducting any customer satisfaction survey, calling customers for feedback on...

  • Customer Support Executive

    4 days ago

    Mumbai, Maharashtra, India bizaccenknnect pvt .ltd Full time

    **Profile: - Customer Support Executive** **Location: - Lower parel (Mumbai)** **Experince : 1 + year** - Responsible for weekly, monthly reports on tasks - Managing Customer Queries, Co-ordination with various dept. - Collecting Customer academic and other necessary documents for registrations and submitting details to Universities Pay: ₹25,000.00 -...

  • Customer Support Executive

    4 days ago

    Mumbai, Maharashtra, India scymes services pvt limited Full time

    **Job Title**: Customer Support Executive **Location**: Thane **Key Responsibilities**: - Handle inbound and outbound customer interactions professionally and promptly. - Resolve customer complaints and issues efficiently and with empathy. - Provide accurate, valid, and complete information by using the right tools and systems. - Follow communication...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India Poetry by Love and Cheesecake (Brewworks Pvt. Ltd.) Full time

    Hi, Greetings!! We have opening with Love & Cheese cake Location : Bhandup Position: Customer Support Executive English should be Fluent Fresher will also do with excellent communication skills Thanks Bhagyashree 9076335135 Pay: ₹15,000.00 - ₹25,000.00 per month **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total...