SMART360 - Customer Success & Implementation Intern
2 days ago
At Bynry Inc., we're on a mission to make utilities smart, reliable, and affordable.
Our product, SMART360, is a cloud platform that helps Water, Electric, Gas, and Sub-Metering utilities modernize billing, field operations, and customer service — fast and affordably.
By 2030, we aim to equip 1,000 utilities and impact 10 million households with modern, connected technology.
Our Impact So Far:
850K+ consumers served
$500M+ in billing data processed annually
10+ utilities across 11 cities empowered
Supporting UN SDGs 6, 8, 9 & 11
At Bynry, implementation and support are the two engines that power customer success. As an Implementation & Support Intern, you'll get hands-on experience working across both — helping utility customers onboard to our SMART360 platform, ensuring smooth configuration, data setup, and reliable system performance post-go-live.
You'll collaborate with experienced Implementers, Support Engineers, and Customer Success Managers — learning how SaaS systems are deployed, tested, and supported for mission-critical utility operations.
This is a great opportunity for someone looking to start their career in SaaS delivery, business systems, or customer success.
What You'll DoImplementation Learning & Support
Assist in configuring SMART360, uploading data, and validating accuracy.
Help prepare UAT environments and track customer feedback during testing.
Support go-live activities and document configuration steps and outcomes.
Customer Support & Operations
Log, track, and triage customer-reported issues (L1 tickets).
Reproduce and analyze reported issues, and collaborate with L2/L3 teams for resolution.
Document resolutions and update the internal knowledge base.
Maintain ticket hygiene, SLA tracking, and clear internal communication.
Cross-Functional Collaboration
Coordinate with Product, Engineering, and Customer Success teams for implementation and support follow-ups.
Participate in weekly project and RCA (Root Cause Analysis) meetings.
Capture learnings and contribute to improving onboarding and support playbooks.
Successful completion of assigned implementation and support tasks within timelines.
Positive feedback from mentors, team leads, and customers.
Quality documentation with minimal rework.
Demonstrated ownership and problem-solving ability.
Readiness for full-time offer based on performance and attitude.
Bachelor's degree (Engineering, Computer Science, IT, or related field) – final-year or recent graduate.
Basic understanding of SaaS products, data flows, and APIs.
Familiarity with SQL, Excel, or JSON/XML (good to have, not mandatory).
Strong analytical thinking and a curiosity to learn technical systems.
Good communication skills – both verbal and written.
A proactive, detail-oriented, and team-first attitude.
Learn directly from implementation and support experts in the SaaS for utilities domain.
Gain exposure to real customer projects, tools, and systems.
Be part of a young, fast-growing company building SMART360 — a platform transforming how small and mid-sized utilities work.
Potential to convert into a full-time Implementation or Support Engineer role after internship.
An Implementation & Support Intern at Bynry learns how to turn contracts into working systems — and keep them running flawlessly.
-
Customer & Partner Success Executive
4 days ago
Bavdhan, Maharashtra, India 0e1caa7f-3f37-466f-a49a-501a25e87517 Full time ₹ 2,80,000 - ₹ 3,60,000 per yearAbout UsWe are building a fast-growing marketplace that connects individuals with certified fitness, sports, nutrition & injury-rehab professionals for personalised training programs delivered online or in-person. Our mission is to help people transform their lifestyle with expert-driven coaching and measurable progress.We are looking for a passionate...
-
Sr. Engineer Support after Sales
2 weeks ago
Bavdhan, Maharashtra, India Hypro Engineers Pvt Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per yearSr. Engineer Support after SalesFunctional Area: Support After SalesJob Type: Full TimeJob Location: Bavdhan (Pune)Job Profile: Sr EngineerExperience: 5-6 yearsQualification: B.E(Mech)Relevant Field: EPC (Project based) company in Process FieldDate: RoleSupport after Sales & MaintenanceJob ResponsibilitiesComplain register with date, sender, customer,...
-
Manager SAS
2 days ago
Bavdhan, Maharashtra, India Hypro Engineers Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearManager SASFunctional Area: Manager SASJob Type: Full TimeJob Location: Bavdhan (Pune)Job Profile: ManagerExperience: 10-12 yearsQualification: B.E(Mech)Relevant Field: EPC (Project based) company in Process FieldDate: Job OverviewRole-Support after Sales & MaintenanceResponsibilities:Maintain complain register with customer data.Complaint acknowledgement...
-
Telecaller
1 week ago
Bavdhan, Maharashtra, India BRAMHACORP Ltd Full time ₹ 14,40,000 - ₹ 19,20,000 per yearExperience - 1 year +job descriptionit involves making outbound calls to promote products or services and handling inbound calls for customer service, lead generation, and sales support. Key responsibilities include calling potential and existing customers, providing product information, resolving inquiries and complaints, and maintaining accurate customer...
-
Junior Accountant
2 weeks ago
Bavdhan, Maharashtra, India Jogeshwari Placement Full time ₹ 3,00,000 - ₹ 3,50,000 per yearKey Responsibilities:Sales & Business Development:Identifying and prospecting new clients.Pitching the company's IT products or services to potential clients.Negotiating contracts, pricing, and terms with clients.Closing deals and achieving sales targets.Client Relationship Management:Building long-term relationships with clients.Acting as the main point of...
-
Business Representative
2 days ago
Bavdhan, Maharashtra, India Open Slate VFX Studio Pvt Ltd Full time ₹ 3,60,000 - ₹ 7,20,000 per yearKey Responsibilities:Lead Generation:Proactively identify and qualify potential customers through cold calling, networking, and market research to build a robust sales pipeline.Customer Engagement:Initiate contact with prospective clients, understand their needs, and present tailored solutions to address their pain points.Sales Presentations:Deliver...
-
Hostel Manager
1 week ago
Bavdhan, Maharashtra, India Samvika hospitality Full time ₹ 1,68,000 - ₹ 2,04,000 per yearThe Hostel Manager is responsible for overseeing the day-to-day operations of the hostel, ensuring guest satisfaction, maintaining a safe and welcoming environment, and managing the staff. The role requires strong organizational, leadership, and customer service skills. As a Hostel Manager, you will play a key role in enhancing the guest experience, driving...
-
WordPress and Shopify Developer
2 days ago
Bavdhan, Maharashtra, India Thinkster Full time ₹ 6,00,000 - ₹ 8,00,000 per yearJob Description:You'll be responsible for developing, customizing, and maintaining high-performance websites and e-commerce platforms on Shopify and WordPress. Your role will focus on delivering responsive, SEO-friendly, and visually stunning websites that provide exceptional user experiences.Key Responsibilities:Develop, customize, and maintain Shopify and...
-
Safety Officer
1 week ago
Bavdhan, Maharashtra, India SP Design Developers Full time ₹ 18,00,000 - ₹ 25,00,000 per yearJob post summaryDate posted: October 8th , 2025Pay: ₹15, ₹45,000.00 per monthJob description:Job descriptionAbout the Role:SP Design Developers LLP is looking for a vigilant and experienced Safety Officer to ensure health and safety protocols are implemented and followed at all construction sites. The ideal candidate will be well-versed in construction...
-
Video/Audio Content creator
6 days ago
bavdhan, India Bynry Full timeAbout Bynry Inc.Bynry Inc. is a fast-growing B2B SaaS company revolutionizing utility management for small and mid-sized water, electricity, and gas providers worldwide. Our flagship product, SMART360, is an AI-enabled cloud-based platform that serves over 850,000 consumers monthly and processes $500 million in billing data annually across utilities in North...
-
Customer & Vendor Relationship Executive
2 weeks ago
Bavdhan, Pune, Maharashtra, India Indorents & Thrift Full timeJob description **Customer & Vendor Relationship Executive** We are looking for an earnest relationship executive to initiate and nurture steady, mutually beneficial relationships with our clients & vendor. As a relationship executive, you should maintain contact with clients & vendors, work to understand their needs, and then advise them on which of our...
-
Merchandising Intern
4 days ago
Bavdhan, Pune, Maharashtra, India Rent An Attire Full timeThis job location is for Bavdhan Pune only. Selected intern's day-to-day responsibilities include: 1. Working on market analysis 2. Discovering and contacting potential owners/designers, pitching to them the 'Earn Through Us' model, and getting them on board as a stakeholder 3. Maintaining relationships with existing peers, suppliers, designers, and...
-
Associate - Customer Outreach
7 days ago
Bavdhan, Pune, Maharashtra, India DPL Technologies Pvt Ltd Full time**Job Title**: Associate - Customer Outreach **Qualification**: Bachelor in Arts, Science or equivalent. (Other qualifications with relevant work experience are also ok) **Location**: Bavdhan, Pune **Experience**: 2 yrs - 4 yrs **Compensation Range**: Annual CTC Rs. 5 LPA **ROLES AND RESPONSIBILITIES**: The incumbent shall be responsible for generating...
-
International Sales Executive
4 days ago
Bavdhan, Pune, Maharashtra, India Trust Systems & Software (I) Pvt.Ltd Full time**International Online Sales** **Qualification**: Must be graduate (BCA, MCA, MBA, MCM, BE) Male & Female Can Apply **Skills or Criteria**: 1) Good written and Verbal communication required. 2) Articulate, persuasive and influential verbal communication skills 3) Excellent analytical, interpersonal, organizational and communication skills. 4) Business...
-
Digital Marketing Intern
4 days ago
Bavdhan, Pune, Maharashtra, India CPC Business Full timeSelected intern's day-to-day responsibilities include: 1. Actively managing the Client & Company's social media accounts like Facebook, LinkedIn, and Twitter 2. Managing scheduling on content calendars 3. Tracking user engagement and performance on various social media platforms 4. Engaging with the audience on all social media channels 5. Suggesting and...
-
Tele Caller Executive
2 days ago
Bavdhan, Pune, Maharashtra, India Matiz Solutions Pvt. Ltd. Full timeWe are looking for an enthusiastic and engaged telecaller to boost our sales by reaching out to our current and potential clients. For this, you need to obtain the list of individual information and source the data for additional members from the targeted audience. To be a successful telecaller, you need to have the capability to convince even the toughest...
-
Executive-maintenance & Support After Sales
7 days ago
Bavdhan, Pune, Maharashtra, India CRUTZ LEELA Full time**Executive-Maintenance & Support After Sales** **Functional Area**:Support After Sales **Job Type**:Full Time **Job Location**:Bavdhan (Pune) **Job Profile**:Executive **Experience**:5-8 years **Qualification**:B.E Mech **CTC**: - 6-8 LPA **Relevant Field**:EPC (Project based) company in Process Field **Role**: Support After Sales & Service,...
-
Executive-support After Sales
4 days ago
Bavdhan, Pune, Maharashtra, India Hypro Group Full time**Executive-Support After Sales**: **Functional Area**:Support After Sales - **Job Type**:Full Time - **Job Location**:Bavdhan (Pune) - **Job Profile**:Executive - **Experience**:2-4 years - **Qualification**:B.E(Mech/ Instrumentation or Electricals & Electronic ) - **Relevant Field**:EPC (Project based) company in Process Field - **Date**:1 OCT 2024 -...
-
Gm Operation
4 days ago
Bavdhan, Pune, Maharashtra, India Hypro Group Full time**GM Operation**: **Functional Area**:Operation - **Job Type**:Full Time - **Job Location**:Bavdhan (Pune) - **Job Profile**:General Manager - **Experience**:15 to 18 years - **Qualification**:B.E(Mech) - **Relevant Field**:EPC (Project based) company in Process Field - **Date**:1 OCT 2024 - **Responsibilities**: - Customer coordination. - Project planning...