SMART360 - Customer Success & Implementation Intern

3 days ago

Bavdhan, Maharashtra, India Bynry Full time ₹ 30,00,000 - ₹ 60,00,000 per year
About Bynry

At Bynry Inc., we're on a mission to make utilities smart, reliable, and affordable.
Our product, SMART360, is a cloud platform that helps Water, Electric, Gas, and Sub-Metering utilities modernize billing, field operations, and customer service — fast and affordably.

By 2030, we aim to equip 1,000 utilities and impact 10 million households with modern, connected technology.

Our Impact So Far:

  • 850K+ consumers served

  • $500M+ in billing data processed annually

  • 10+ utilities across 11 cities empowered

  • Supporting UN SDGs 6, 8, 9 & 11

About the Role

At Bynry, implementation and support are the two engines that power customer success. As an Implementation & Support Intern, you'll get hands-on experience working across both — helping utility customers onboard to our SMART360 platform, ensuring smooth configuration, data setup, and reliable system performance post-go-live.

You'll collaborate with experienced Implementers, Support Engineers, and Customer Success Managers — learning how SaaS systems are deployed, tested, and supported for mission-critical utility operations.

This is a great opportunity for someone looking to start their career in SaaS delivery, business systems, or customer success.

What You'll Do

Implementation Learning & Support

  • Assist in configuring SMART360, uploading data, and validating accuracy.

  • Help prepare UAT environments and track customer feedback during testing.

  • Support go-live activities and document configuration steps and outcomes.

Customer Support & Operations

  • Log, track, and triage customer-reported issues (L1 tickets).

  • Reproduce and analyze reported issues, and collaborate with L2/L3 teams for resolution.

  • Document resolutions and update the internal knowledge base.

  • Maintain ticket hygiene, SLA tracking, and clear internal communication.

Cross-Functional Collaboration

  • Coordinate with Product, Engineering, and Customer Success teams for implementation and support follow-ups.

  • Participate in weekly project and RCA (Root Cause Analysis) meetings.

  • Capture learnings and contribute to improving onboarding and support playbooks.

What Success Looks Like

  • Successful completion of assigned implementation and support tasks within timelines.

  • Positive feedback from mentors, team leads, and customers.

  • Quality documentation with minimal rework.

  • Demonstrated ownership and problem-solving ability.

  • Readiness for full-time offer based on performance and attitude.

What You'll Bring

  • Bachelor's degree (Engineering, Computer Science, IT, or related field) – final-year or recent graduate.

  • Basic understanding of SaaS products, data flows, and APIs.

  • Familiarity with SQL, Excel, or JSON/XML (good to have, not mandatory).

  • Strong analytical thinking and a curiosity to learn technical systems.

  • Good communication skills – both verbal and written.

  • A proactive, detail-oriented, and team-first attitude.

Why Join Bynry

  • Learn directly from implementation and support experts in the SaaS for utilities domain.

  • Gain exposure to real customer projects, tools, and systems.

  • Be part of a young, fast-growing company building SMART360 — a platform transforming how small and mid-sized utilities work.

  • Potential to convert into a full-time Implementation or Support Engineer role after internship.

In One Line

An Implementation & Support Intern at Bynry learns how to turn contracts into working systems — and keep them running flawlessly.

  • Product Advocate Intern

    21 hours ago

    Bavdhan, Maharashtra, India Bynry Full time ₹ 1,20,000 - ₹ 1,44,000 per year

    About Bynry Inc.Bynry Inc. is a fast-growing B2B SaaS company revolutionizing utility management for small and mid-sized water, electricity, and gas providers worldwide. Our flagship product, SMART360, is an AI-enabled cloud-based platform that serves over 850,000 consumers monthly and processes $500 million in billing data annually across utilities in North...

  • SMART360 - Product Content Specialist intern

    21 hours ago

    Bavdhan, Maharashtra, India Bynry Full time ₹ 1,20,000 - ₹ 1,44,000 per year

    About Bynry Inc.Bynry Inc. is a fast-growing B2B SaaS company revolutionizing utility management for small and mid-sized water, electricity, and gas providers worldwide. Our flagship product, SMART360, is an AI-enabled cloud-based platform that serves over 850,000 consumers monthly and processes $500 million in billing data annually across utilities in North...

  • WordPress and Shopify Developer Intern

    1 day ago

    Bavdhan, Maharashtra, India Thinkster Full time ₹ 66,744 - ₹ 1,66,184 per year

    Basic knowledge of WordPress and Shopify platformsFamiliarity with HTML, CSS, JavaScript, and Liquid (for Shopify)Understanding of responsive design and cross-browser compatibilityBasic understanding of SEO and performance optimizationGood problem-solving and communication skillsAbility to work independently and as part of a teamKey Responsibilities:Assist...

  • Manager SAS

    3 days ago

    Bavdhan, Maharashtra, India Hypro Engineers Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Manager SASFunctional Area: Manager SASJob Type: Full TimeJob Location: Bavdhan (Pune)Job Profile: ManagerExperience: 10-12 yearsQualification: B.E(Mech)Relevant Field: EPC (Project based) company in Process FieldDate: Job OverviewRole-Support after Sales & MaintenanceResponsibilities:Maintain complain register with customer data.Complaint acknowledgement...

  • Junior Accountant

    2 weeks ago

    Bavdhan, Maharashtra, India Jogeshwari Placement Full time ₹ 3,00,000 - ₹ 3,50,000 per year

    Key Responsibilities:Sales & Business Development:Identifying and prospecting new clients.Pitching the company's IT products or services to potential clients.Negotiating contracts, pricing, and terms with clients.Closing deals and achieving sales targets.Client Relationship Management:Building long-term relationships with clients.Acting as the main point of...

  • Sales Support Executive

    2 weeks ago

    Bavdhan, Maharashtra, India GROWTH ASSIST GLOBAL SOLUTIONS Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Strong Communication Skills:Excellent verbal and written communication skills are necessary for interacting with customers and internal teams.Organizational Skills:Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.Customer Service Skills:A customer-centric approach and the ability to provide excellent customer service...

  • Business Representative

    3 days ago

    Bavdhan, Maharashtra, India Open Slate VFX Studio Pvt Ltd Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Key Responsibilities:Lead Generation:Proactively identify and qualify potential customers through cold calling, networking, and market research to build a robust sales pipeline.Customer Engagement:Initiate contact with prospective clients, understand their needs, and present tailored solutions to address their pain points.Sales Presentations:Deliver...

  • Wordpress and Shopify Developer

    1 day ago

    Bavdhan, Maharashtra, India Thinkster Full time ₹ 1,68,000 - ₹ 5,40,000 per year

    You'll be responsible for developing, customizing, and maintaining high-performance websites and e-commerce platforms on Shopify and WordPress. Your role will focus on delivering responsive, SEO-friendly, and visually stunning websites that provide exceptional user experiences.Key Responsibilities:Develop, customize, and maintain Shopify and WordPress...

  • Hostel Manager

    2 weeks ago

    Bavdhan, Maharashtra, India Samvika hospitality Full time ₹ 1,68,000 - ₹ 2,04,000 per year

    The Hostel Manager is responsible for overseeing the day-to-day operations of the hostel, ensuring guest satisfaction, maintaining a safe and welcoming environment, and managing the staff. The role requires strong organizational, leadership, and customer service skills. As a Hostel Manager, you will play a key role in enhancing the guest experience, driving...

  • WordPress and Shopify Developer

    3 days ago

    Bavdhan, Maharashtra, India Thinkster Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job Description:You'll be responsible for developing, customizing, and maintaining high-performance websites and e-commerce platforms on Shopify and WordPress. Your role will focus on delivering responsive, SEO-friendly, and visually stunning websites that provide exceptional user experiences.Key Responsibilities:Develop, customize, and maintain Shopify and...