Executive-support After Sales

4 days ago

Bavdhan Pune Maharashtra, India Hypro Group Full time

**Executive-Support After Sales**:
**Functional Area**:Support After Sales
- **Job Type**:Full Time
- **Job Location**:Bavdhan (Pune)
- **Job Profile**:Executive
- **Experience**:2-4 years
- **Qualification**:B.E(Mech/ Instrumentation or Electricals & Electronic )
- **Relevant Field**:EPC (Project based) company in Process Field
- **Date**:1 OCT 2024
- **Role**:
Support After Sales & Service, Maintenance

**Responsibilities**:

- Complaint register with date, sender, customer, Type, related Product/Project.
- Complaint acknowledgement mail within 1 working hour max.
- Complaint evaluation, check FAQ, troubleshooting history of similar complaint.
- Circulation of complaint internally to relevant department / Sub supplier.
- Action plan for complaint resolution to be sent to customer within 16 working hours for routine matters and 2 working for critical crucial matters.
- Proposals to be sent to customer with all material, manpower needed for the complaint resolution.
- Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to customer, installation, testing and final acceptance.
- Monitor sub supplier’s activities for supply or services and keep customer updates time to time.
- Customer visits and inquiry generation for preventive maintenance, Troubleshooting & Servicing.
- Annual spares requirement analysis and forecast for the year.
- Complaint resolution summary and its log.
- CO2 compressor maintenance expertise to be developed.
- Expertise to be developed for maintenance of routine items, electrical and mechanical.
- Intimation mails to customer for preventive maintenance of supplied plants.
- Data of all supplies made to customer and their O & M Manuals.
- ISO System implementation and updation.
- SAP material data base and its updation, SAP Implementation.
- Data management system implementation and vigilance.
- AMC Contracts structure design, proposal.
- Training Contracts structure design contents proposal.
- List of projects done by HEPL until now with its project code and brief description.
- Identify locations for most demanding after sales visits.
- Propose locations for local representation.

**Education & Experience**:

- Diploma/Degree of Electrical and Instrumentation having equivalent technical manufacturing environment with 3-4 yrs experience.
- Preferred Industry background - EPC company in Process Field, PLC Programming, Control Panel Wiring and Instrumentation Integration.

**Knowledge/Skills**:

- Ability to multi-task, and adjust priorities
- Proficiency with MRP/ERP/SAP systems & Microsoft Office
- Good communication skills
- Presentable, Sensible, Ethical, Hard Worker

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