Manager (Support after Sale)
3 days ago
Position: Manager ( Support after Sale)
Work Experience:10-15 Yrs
Educational Qualification: B.E Mech
Key Responsibilities:
- Maintain complain register with customer data.
- Complaint acknowledgement mail within 10 working hours max
- Complaint evaluation, check FAQ, troubleshooting history of similar complaint
- Circulation of complaint internally to relevant department / Sub supplier
- Action plan for complaint resolution to be sent to customer within 16 working hours for routine matters and 2-5 days for critical crucial matters.
- Proposals to be sent to customer with all material, manpower needed for the complaint resolution
- Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to customer, installation, testing and final acceptance
- Monitor sub suppliers' activities for supply or services and keep customer updates time to time
- Customer visits and inquiry generation for preventive maintenance
- Annual spares requirement analysis and forecast for the year
- Complaint resolution summary and its log
- CO2 compressor maintenance expertise to be developed
- Expertise to be developed for maintenance of routine items, electrical and mechanical
- Intimation mails to customer for preventive maintenance of supplied plants
- Data of all supplies made to customer and their O & M Manuals
- ISO System implementation and updation
- SAP material data base and its updation, SAP Implementation
- Data management system implementation and vigilance
- AMC Contracts structure design, proposal
- Training Contracts structure design contents proposal
- List of projects done by HEPL until now with its project code and brief description
- Identify locations for most demanding after sales visits
- Propose locations for local representation.
Job Type: Full-time
Pay: ₹1,200, ₹1,600,000.00 per year
Work Location: In person
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