Manager (Support after Sale)

4 days ago

Pune, Maharashtra, India CRUTZ LEELA ENTERPRISES Full time ₹ 12,00,000 - ₹ 16,00,000 per year

Position: Manager ( Support after Sale)

Work Experience:10-15 Yrs

Educational Qualification: B.E Mech

Key Responsibilities:

  • Maintain complain register with customer data.
  • Complaint acknowledgement mail within 10 working hours max
  • Complaint evaluation, check FAQ, troubleshooting history of similar complaint
  • Circulation of complaint internally to relevant department / Sub supplier
  • Action plan for complaint resolution to be sent to customer within 16 working hours for routine matters and 2-5 days for critical crucial matters.
  • Proposals to be sent to customer with all material, manpower needed for the complaint resolution
  • Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to customer, installation, testing and final acceptance
  • Monitor sub suppliers' activities for supply or services and keep customer updates time to time
  • Customer visits and inquiry generation for preventive maintenance
  • Annual spares requirement analysis and forecast for the year
  • Complaint resolution summary and its log
  • CO2 compressor maintenance expertise to be developed
  • Expertise to be developed for maintenance of routine items, electrical and mechanical
  • Intimation mails to customer for preventive maintenance of supplied plants
  • Data of all supplies made to customer and their O & M Manuals
  • ISO System implementation and updation
  • SAP material data base and its updation, SAP Implementation
  • Data management system implementation and vigilance
  • AMC Contracts structure design, proposal
  • Training Contracts structure design contents proposal
  • List of projects done by HEPL until now with its project code and brief description
  • Identify locations for most demanding after sales visits
  • Propose locations for local representation.

Job Type: Full-time

Pay: ₹1,200, ₹1,600,000.00 per year

Work Location: In person

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