Executive-maintenance & Support After Sales

3 days ago

Bavdhan Pune Maharashtra, India CRUTZ LEELA Full time

**Executive-Maintenance & Support After Sales**

**Functional Area**:Support After Sales

**Job Type**:Full Time

**Job Location**:Bavdhan (Pune)

**Job Profile**:Executive

**Experience**:5-8 years

**Qualification**:B.E Mech

**CTC**:

- 6-8 LPA

**Relevant Field**:EPC (Project based) company in Process Field

**Role**:
Support After Sales & Service, Maintenance

**Responsibilities**:

- Complain register
- Complaint acknowledgement
- Complaint evaluation, check FAQ, troubleshooting history of similar complaint
- Circulation of complaint internally to relevant department / Sub supplier
- Action plan for complaint resolution
- Proposals to be sent to customer
- Monitor time lines as agreed
- Monitor sub suppliers activities for supply or services and keep customer updates time to time
- Customer visits and inquiry generation for preventive maintenance
- Annual spares requirement analysis and forecast for the year
- Complaint resolution summary and its log
- Expertise to be developed for maintenance
- Intimation mails to customer for preventive maintenance of supplied plants
- Data of all supplies made to customer and their O & M Manuals
- ISO System implementation and updation
- SAP material data base and its updation, SAP Implementation
- Data management system implementation and vigilance
- AMC Contracts structure design, proposal
- Training Contracts structure design contents proposal
- Identify locations for most demanding after sales visits
- Propose locations for local representation

**Knowledge/Skills**
- Ability to multi-task, and adjust priorities
- Proficiency with MRP/ERP/SAP systems & Microsoft Office
- Good communication skills
- Presentable, Sensible, Ethical, Hard Worker

**Salary**: ₹600,000.00 - ₹800,000.00 per year

Ability to commute/relocate:

- Bavdhan, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Business development: 5 years (preferred)
- Lead generation: 1 year (preferred)
- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- English (preferred)

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