After Sales Specialist

6 hours ago

Mumbai Maharashtra, India Procter & Gamble Full time

Job Location MUMBAI GENERAL OFFICECurrently Braun after sales in India is managed by a Full-Service Distributor and a network of service centres which help take care of services like 1 In-warranty and Out-warranty information 2 Repair and Replacement services The after sales specialist will be end to end responsible for running this system from complaint clarification received to redressal ensuring timely closure Also management of spare parts ordering inventory holding working closely with service partners like courier services distributors service centres agencies etc will be part of scope The individual will also be responsible for publishing weekly tracker for status check and escalation QualificationCandidates must have a graduate degree with minimum 5 years of experience preferably in after sales in electronics appliances industryYOUR TEAMYou will report directly to the India Braun Outcome Leader working closely with the Braun After Sales Service distributor complaint registration agency other service providers like courier partners service centres and their extended teams HOW SUCCESS LOOKS LIKE Process Implementation Successfully implement the monthly drumbeat of After Sales Coordinate and be the central SPOC for end to end After sales service providers Distributors agencies service centres Continuous Learning Demonstrate agility in learning and acquiring new skills to adapt to evolving landscapes RESPONSIBILITIES OF THE ROLE Communication and Coordination Collaborate with After sales service providers Execution Excellence Ensure timely closure of all complaints and queries Monthly Reporting Weekly reporting of status along with RCA and help needed to fix Escalation Management Assess and escalate critical findings or issues to senior leadership as needed Job QualificationsROLE REQUIREMENTS Collaboration and Leadership Ability to work effectively in a matrixed team-oriented environment demonstrating leadership and collaborative skills Interpersonal Skills Strong interpersonal skills with the ability to problem solve lead and influence Communication Skills Intermediate verbal and written communication skills in English ABOUT USWe produce globally recognized brands and we grow the best business leaders in the industry With a portfolio of trusted brands as diverse as ours it is paramount our leaders are able to lead with courage the vast array of brands categories and functions We serve consumers around the world with one of the strongest portfolios of trusted quality leadership brands including Alwaysxc2xae Arielxc2xae Gillettexc2xae Head Shouldersxc2xae Herbal Essencesxc2xae Oral-Bxc2xae Pampersxc2xae Pantenexc2xae Tampaxxc2xae and more Our community includes operations in approximately 70 countries worldwide Visit to know more We are an equal opportunity employer and value diversity at our company We do not discriminate against individuals on the basis of race color gender age national origin religion sexual orientation gender identity or expression marital status citizenship disability HIV AIDS status or any other legally protected factor Job Schedule Full timeJob Number R000132780Job Segmentation Experienced Professionals Job Segmentation

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