Trainee-support After Sales
2 weeks ago
**Trainee-Support After Sales**:
**Functional Area**:Support After Sales
**Job Type**:Full Time
**Job Location**:Bavdhan (Pune)
**Job Profile**:Engineer
**Experience**:0-2 years
**Qualification**:B.E(Mech)
**Relevant Field**:EPC (Project based) company in Process Field
**Date**:2-6-2025
**Role**:
Support after Sales & Maintenance
**Responsibilities**:
- Complain register with date, sender, customer, nature, related to
- Complaint acknowledgement mail within 10 working hours max
- Complaint evaluation, check FAQ, troubleshooting history of similar complaint
- Circulation of complaint internally to relevant department / Sub supplier
- Action plan for complaint resolution to be sent to customer within 16 working hours for
routine matters and 2-5 days for critical crucial matters.
- Proposals to be sent to customer with all material, manpower needed for the complaint resolution
- Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to customer, installation, testing and final acceptance
- Monitor sub suppliers activities for supply or services and keep customer updates time to time
- Customer visits and inquiry generation for preventive maintenance
- Annual spares requirement analysis and forecast for the year
- Complaint resolution summary and its log
- CO2 compressor maintenance expertise to be developed
- Expertise to be developed for maintenance of routine items, electrical and mechanical
- Intimation mails to customer for preventive maintenance of supplied plants
- Data of all supplies made to customer and their O & M Manuals
- ISO System implementation and updation
- SAP material data base and its updation, SAP Implementation
- Data management system implementation and vigilance
- AMC Contracts structure design, proposal
- Training Contracts structure design contents proposal
- Identify locations for most demanding after sales visits
Propose locations for local representation
**Education & Experience**:
- Bachelor of Engineering Mech / Production having equivalent technical manufacturing environment with 0 -1 yrs experience
- Preferred Industry background - EPC company in Process Field
- Experience in maintenance
- Leadership ability and preferably experience
**Knowledge/Skills**:
- Ability to multi-task, and adjust priorities
- Ability to sell ideas and motivate others
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