Sr. Engineer Support after Sales

6 days ago

Bavdhan, Maharashtra, India Hypro Engineers Pvt Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Sr. Engineer Support after Sales

Functional Area: Support After Sales

Job Type: Full Time

Job Location: Bavdhan (Pune)

Job Profile: Sr Engineer

Experience: 5-6 years

Qualification: B.E(Mech)

Relevant Field: EPC (Project based) company in Process Field

Date:

Role

Support after Sales & Maintenance

Job Responsibilities
  • Complain register with date, sender, customer, nature, related to
  • Complaint acknowledgement mail within 10 working hours max
  • Complaint evaluation, check FAQ, troubleshooting history of similar complaint
  • Circulation of complaint internally to relevant department / Sub supplier
  • Action plan for complaint resolution to be sent to customer within 16 working hours for

    routine matters and 2-5 days for critical crucial matters.
  • Proposals to be sent to customer with all material, manpower needed for the complaint resolution
  • Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to customer, installation, testing and final acceptance
  • Monitor sub suppliers activities for supply or services and keep customer updates time to time
  • Customer visits and inquiry generation for preventive maintenance
  • Annual spares requirement analysis and forecast for the year
  • Complaint resolution summary and its log
  • CO2 compressor maintenance expertise to be developed
  • Expertise to be developed for maintenance of routine items, electrical and mechanical
  • Intimation mails to customer for preventive maintenance of supplied plants
  • Data of all supplies made to customer and their O & M Manuals
  • ISO System implementation and updation
  • SAP material data base and its updation, SAP Implementation
  • Data management system implementation and vigilance
  • AMC Contracts structure design, proposal
  • Training Contracts structure design contents proposal
  • Identify locations for most demanding after sales visits

    Propose locations for local representation
Education & Experience
  • Bachelor of Engineering Mech / Production having equivalent technical manufacturing environment with 5-6 yrs experience
  • Preferred Industry background – EPC company in Process Field
  • Experience in maintenance
  • Leadership ability and preferably experience
Knowledge/Skills
  • Ability to multi-task, and adjust priorities
  • Ability to sell ideas and motivate others

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