Manager SAS

3 days ago

Bavdhan, Maharashtra, India Hypro Engineers Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Manager SAS

Functional Area: Manager SAS

Job Type: Full Time

Job Location: Bavdhan (Pune)

Job Profile: Manager

Experience: 10-12 years

Qualification: B.E(Mech)

Relevant Field: EPC (Project based) company in Process Field

Date:

Job Overview

Role-Support after Sales & Maintenance

Responsibilities:
  • Maintain complain register with customer data.
  • Complaint acknowledgement mail within 10 working hours max
  • Complaint evaluation, check FAQ, troubleshooting history of similar complaint
  • Circulation of complaint internally to relevant department / Sub supplier
  • Action plan for complaint resolution to be sent to customer within 16 working hours for

    routine matters and 2-5 days for critical crucial matters.
  • Proposals to be sent to customer with all material, manpower needed for the complaint

    resolution
  • Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to

    customer, installation, testing and final acceptance
  • Monitor sub suppliers' activities for supply or services and keep customer updates time to

    time
  • Customer visits and inquiry generation for preventive maintenance
  • Annual spares requirement analysis and forecast for the year
  • Complaint resolution summary and its log
  • CO2 compressor maintenance expertise to be developed
  • Expertise to be developed for maintenance of routine items, electrical and mechanical
  • Intimation mails to customer for preventive maintenance of supplied plants
  • Data of all supplies made to customer and their O & M Manuals
  • ISO System implementation and updation
  • SAP material data base and its updation, SAP Implementation
  • Data management system implementation and vigilance
  • AMC Contracts structure design, proposal
  • Training Contracts structure design contents proposal
  • List of projects done by HEPL until now with its project code and brief description
  • Identify locations for most demanding after sales visits
  • Propose locations for local representation
Education & Experience
  • Bachelor of Engineering Mech / Production having equivalent technical manufacturing

    environment with 12-15 yrs experience
  • Preferred Industry background – EPC company in Process Field
  • Experience in maintenance
  • Leadership ability and preferably experience
Knowledge/Skills
  • Ability to multi-task, and adjust priorities
  • Ability to sell ideas and motivate othersProficiency with MRP/ERP systems & Microsoft Office
  • Good communication skills
  • Presentable, Sensible