Video/Audio Content creator

About Bynry Inc.Bynry Inc. is a fast-growing B2B SaaS company revolutionizing utility management for small and mid-sized water, electricity, and gas providers worldwide. Our flagship product, SMART360, is an AI-enabled cloud-based platform that serves over 850,000 consumers monthly and processes $500 million in billing data annually across utilities in North America and beyond.Based in Bavdhan, Pune, we're a dynamic 20-person team committed to making utility operations 35% more efficient and 28% more cost-effective through innovative technology solutions.About SMART360SMART360 is a comprehensive utility management platform that helps water, electric, and gas utilities modernize their operations through customer experience management, work order management, asset management, meter data management, and mobile solutions.About the RoleWe're seeking a creative and data-curious Video/Audio Content creator intern who's excited about AI-powered content creation and customer analytics. This is a unique 6 months opportunity to learn how B2B SaaS companies support their customers while building practical skills in content creation, analytics, and customer advocacy.You'll work closely with our customer success team, starting with guided support and progressively taking on more independent responsibilities as you learn about utility operations, our product, and customer needs.What You'll DoContent Creation (AI-Powered):Create video tutorials, how-to guides, and knowledge base articles using AI toolsWrite blog posts and case studies showcasing customer success storiesDevelop visual content (infographics, screenshots, workflow guides) with AI design toolsBuild onboarding materials and quick-start guides for new customersLearn to use AI for video editing, script writing, and content optimizationAssist in creating webinar presentations and demo materialsAnalytics & Customer Insights:Learn and use PostHog to track product adoption and user behaviorCollect and organize customer feedback from multiple channelsAnalyze usage patterns and identify trends in customer engagementCreate reports on feature adoption, customer health metrics, and engagementPresent insights to the team with recommendations for improvementHelp identify at-risk customers based on analytics dataCustomer Interaction:Assist with customer onboarding sessions and product demosRespond to customer questions and create FAQ contentParticipate in customer calls to understand pain points and needsHelp organize and support webinars and training sessionsEngage with customers through community forums and social channelsGather testimonials and success stories from happy customersWhat We're Looking ForCore Skills:Strong communication - Excellent writing and verbal skills in EnglishAI-tool savvy - Comfortable using AI tools for content creation, editing, and productivity (ChatGPT, Claude, video editing AI, design tools)Quick learner - Eager to learn new software, tools, and industry conceptsAnalytical mindset - Comfortable working with data and finding patternsCustomer empathy - Genuine interest in helping users succeedTechnical Comfort:Basic understanding of SaaS products and cloud platformsWillingness to learn analytics tools (we'll train you on PostHog)Comfortable creating content (writing, basic video, graphics)Familiarity with social media and online community platformsBasic understanding of how to leverage AI for efficiencyNice to Have:Experience using AI tools for content creation (video, writing, design)Background in marketing, communications, business, or related fieldBasic video editing or graphic design experienceExperience with analytics platformsInterest in utility, infrastructure, or public sector technologyWhat We OfferLearning & Development:Structured onboarding with training on SMART360, PostHog, and utility industryMentorship from customer success and product team membersProgressive responsibility - start with support, grow to independent ownershipAI-first approach - learn to leverage AI tools for maximum productivityIndustry exposure - understand how utilities serve communities worldwideCompensation & Benefits:Stipend: ₹10,000 - ₹12000 per monthOne paid day off in each monthPotential for full-time conversion based on performanceAccess to AI tools and learning resourcesLocation & DurationLocation: On-site at our Bavdhan, Pune officeDuration: 6 months full-time internshipStart Date: Immediate joining preferredReady to learn customer advocacy, master AI-powered workflows, and help utilities worldwide? Join us