Customer Support Executive

7 days ago


Ranchi Jamshedpur, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are seeking a Customer Support Executive with 1-5 years of experience to join our team. The ideal candidate should have excellent communication skills, be able to multitask, and have a passion for providing exceptional customer service. The role involves providing support to our customers through various channels, including phone, email, chat, and social media. This is a full-time position based in India.

Responsibilities
  • Responding to customer queries and concerns through various channels
  • Providing information about our products and services to customers
  • Resolving customer issues and complaints in a timely and efficient manner
  • Keeping accurate records of customer interactions and transactions
  • Collaborating with other teams to ensure customer satisfaction
  • Identifying and escalating complex issues to senior team members

Skills and Qualifications
  • 1-5 years of experience in a customer support role
  • Excellent communication skills, both verbal and written
  • Ability to multitask and work under pressure
  • Strong problem-solving skills and attention to detail
  • Familiarity with CRM software and ticketing systems
  • Ability to work independently and as part of a team
  • Bachelor's degree in any field

More details call HR pravin - 9783513202



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