Customer Support Executive

1 week ago


Ranchi Jaipur, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are seeking a Customer Support Executive to join our team and provide exceptional customer service to our clients. The ideal candidate will have 0-5 years of experience in the job market context of India, with a passion for helping customers and a strong problem-solving ability.

Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer complaints and escalate issues as necessary
  • Provide product and service information to customers
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other team members to improve customer service and support processes
  • Stay up-to-date with product and industry knowledge to better serve customers

Skills and Qualifications
  • Bachelor's degree in any field
  • 0-5 years of experience in a customer support role
  • Excellent communication skills in English and Hindi
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Familiarity with CRM software and customer support tools
  • Positive attitude and a willingness to learn
  • Availability to work flexible hours, including weekends and holidays


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