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Customer Support Executive

1 month ago

Ranchi Jaipur, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are looking for a Customer Support Executive to join our team. The ideal candidate should have 0-2 years of experience in a similar role and should possess excellent communication and problem-solving skills. As a Customer Support Executive, you will be responsible for providing assistance to our customers and ensuring their satisfaction with our products and services.

Responsibilities
  • Responding to customer inquiries and resolving their issues in a timely and efficient manner
  • Providing technical support to customers over the phone, email, or chat
  • Escalating customer issues to the appropriate department for resolution
  • Maintaining accurate records of customer interactions and transactions
  • Ensuring customer satisfaction by providing excellent customer service
  • Staying up-to-date with product and service information to provide accurate information to customers

Skills and Qualifications
  • Bachelor's degree in any field
  • 0-2 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of customer service principles and practices
  • Proficient in MS Office and CRM software
  • Fluent in English and one regional language