Technical Support Executive

7 days ago


Ranchi Jaipur, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are seeking a Technical Support Executive to join our team. The ideal candidate should have 0-4 years of experience in the job market context of India. The candidate will be responsible for providing technical assistance to our customers and resolving their technical issues. The candidate should have excellent communication skills and should be able to work in a fast-paced environment.

Responsibilities
  • Provide technical assistance and support to customers over the phone or via email
  • Diagnose and troubleshoot technical issues
  • Escalate complex issues to the appropriate team member
  • Work with the development team to resolve technical issues
  • Maintain detailed records of customer interactions and resolutions

Skills and Qualifications
  • 0-4 years of experience in technical support or a related field
  • Bachelor's degree in Computer Science or a related field
  • Excellent communication skills
  • Ability to diagnose and troubleshoot technical issues
  • Familiarity with Windows and Mac operating systems
  • Knowledge of basic networking concepts
  • Experience with ticketing systems
  • Ability to work in a fast-paced environment
  • Customer-oriented mindset

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