Technical Support

7 days ago


Ranchi Jaipur, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are seeking a Technical Support and customer support professional to join our team. The ideal candidate will have 0-4 years of experience in a similar role and possess strong technical skills, excellent communication skills, and a passion for problem-solving. This is a full-time position based in India.

Responsibilities
  • Provide technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
  • Document all customer interactions and solutions in our CRM system.
  • Collaborate with other members of the support team and escalate issues to higher levels of support when necessary.
  • Stay up-to-date with new technologies and products in the market.
  • Work on special projects and initiatives as assigned by the team lead or manager.

Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 0-4 years of experience in technical support or related field.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving and analytical skills.
  • Experience with Windows and/or Linux operating systems.
  • Knowledge of networking protocols and technologies, such as TCP/IP, DNS, DHCP, and VPN.
  • Familiarity with remote desktop tools and support software.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Customer-oriented mindset with a passion for helping people.
  • Experience with scripting languages, such as Python or PowerShell, is a plus.

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