Technical Support
1 week ago
We are currently seeking a Technical Support professional with 0-4 years of experience to join our team. The successful candidate will be responsible for providing technical assistance and support to our customers, resolving technical issues, and ensuring customer satisfaction.
Responsibilities- Provide technical assistance and support to customers via phone, email, and chat
- Resolve technical issues reported by customers
- Escalate complex technical issues to senior team members
- Document and track customer issues and resolutions in a CRM system
- Provide product training to customers as needed
- Collaborate with cross-functional teams to ensure customer satisfaction
- Stay up-to-date with product updates and new technologies
- Bachelor's degree in Computer Science or related field
- 0-4 years of experience in technical support or related field
- Knowledge of operating systems such as Windows and Linux
- Experience with troubleshooting hardware and software issues
- Familiarity with programming languages such as Java and Python
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving skills
HR Name : Naveen
Whatsapp:- 9783549247
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