Technical Support Voice

1 week ago


Jaipur, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are seeking a Technical Support Voice with 1-2 years of experience to join our team. The ideal candidate will have a strong technical background and excellent communication skills. This is a full-time position based in India.

Responsibilities
  • Provide technical support via phone, email, and chat to customers
  • Diagnose and troubleshoot technical issues related to software, hardware, and network
  • Escalate complex issues to appropriate teams and follow up to ensure timely resolution
  • Document customer issues and resolutions in our CRM system
  • Collaborate with cross-functional teams to improve product features and customer experience
  • Participate in training and knowledge sharing sessions to improve technical skills

Skills and Qualifications
  • 1-2 years of experience in technical support voice
  • Excellent verbal and written communication skills in English
  • Strong knowledge of Windows and Mac operating systems
  • Experience with network troubleshooting and configuration
  • Experience in software and hardware support
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Strong problem-solving skills
  • Experience with CRM tools and ticketing systems
  • Ability to work independently and in a team environment
  • Bachelor's degree in Computer Science or related field

  • More information HR Pravin- 9783513202


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