Technical Support Voice
7 days ago
We are looking for a Technical Support Voice to provide technical assistance to our customers. The ideal candidate should have at least 1-6 years of experience in the job market context of India and excellent communication skills in English.
Responsibilities- Responding to customer queries in a timely and accurate manner
- Providing technical support to customers via phone, email, and chat
- Diagnosing and troubleshooting technical issues
- Escalating complex issues to higher-level support teams
- Maintaining accurate records of customer interactions
- Providing excellent customer service at all times
- Bachelor's degree in Computer Science or a related field
- 1-6 years of experience in technical support or customer service
- Excellent communication skills in English, both written and verbal
- Strong problem-solving and analytical skills
- Knowledge of Windows and Mac operating systems
- Familiarity with remote desktop software
- Ability to work in a fast-paced environment
- Ability to work independently and as part of a team
- Experience with ticketing systems and CRM software
- Flexibility to work in shifts, including weekends and holidays
More information call / whatsup -: HR Pravin -9783513202
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