Technical Support Voice

7 days ago


Jaisalmer Jaipur, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are looking for a Technical Support Voice to provide technical assistance to our customers. The ideal candidate should have at least 1-6 years of experience in the job market context of India and excellent communication skills in English.

Responsibilities
  • Responding to customer queries in a timely and accurate manner
  • Providing technical support to customers via phone, email, and chat
  • Diagnosing and troubleshooting technical issues
  • Escalating complex issues to higher-level support teams
  • Maintaining accurate records of customer interactions
  • Providing excellent customer service at all times

Skills and Qualifications
  • Bachelor's degree in Computer Science or a related field
  • 1-6 years of experience in technical support or customer service
  • Excellent communication skills in English, both written and verbal
  • Strong problem-solving and analytical skills
  • Knowledge of Windows and Mac operating systems
  • Familiarity with remote desktop software
  • Ability to work in a fast-paced environment
  • Ability to work independently and as part of a team
  • Experience with ticketing systems and CRM software
  • Flexibility to work in shifts, including weekends and holidays

More information call / whatsup -: HR Pravin -9783513202



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