Customer Support Executive

6 months ago

Jaipur, India CIMET Full time

**CIMET, Jaipur**

**CIMET - A Comparison Software Leader**

**CIMET is an Australian company that provides Comparison as a Service to many brands in Australia.** Our mission is to help our customers live their financial best and save on everyday utilities.

**Join us to create an Impact**

CIMET is on an exciting journey, investing millions globally to design innovative digital, data, and API platforms to serve our customers seamlessly. We are looking for passionate people who wants to build their career in the right direction.

**The Opportunity**:
As a **Customer Support Executive **for CIMET, you will be part of an amazing team, speaking to warm consumers to assist with their energy and broadband bills.

You’ll learn how to control your pipeline and be given multiple ways to earn commissions on every call you make.

If you are looking for a great work/life balance and an employer who fosters growth nurtures success then we might be exactly what you're looking for.

**Responsibilities**:

- Manage outbound and inbound calls
- Identify and assess customers’ needs to provide the correct solution and achieve customer satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

**Requirements**:

- **Proven customer support experience or experience as a client service representative will be helpful**:

- **Good command over the English Language**:

- **Strong phone contact handling skills and active listening**:

- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Must have computer knowledge
- High school degree
- Early Morning Shifts

**Excellent Incentives for outperformers.**

**Job Types**: Permanent, Full-time

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Jaipur - 302001, Rajasthan: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your current CTC?
- Are you comfortable with Early Morning Shift (6 AM to 3PM)?

**Experience**:

- US/UK Voice Process: 1 year (preferred)
- Customer Support (Voice Process)): 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 9079693601

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