Customer Support

7 days ago


Ranchi Jaipur, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are looking for a Customer Support Executive to join our team and provide exceptional customer service to our clients. The ideal candidate should have 1-4 years of experience in customer support, with excellent communication and problem-solving skills.

Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Provide accurate information about company products and services to customers
  • Resolve customer complaints and issues effectively and efficiently
  • Maintain customer records and update customer information in the company database
  • Collaborate with internal teams to ensure customer satisfaction
  • Identify and escalate issues that require advanced technical support
  • Maintain a positive and professional attitude towards customers at all times

Skills and Qualifications
  • 1-4 years of experience in customer support
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Strong problem-solving skills and ability to think creatively
  • Proficiency in Microsoft Office and customer service software
  • Experience in using CRM software
  • Bachelor's degree in any field
  • Fluent in English and Hindi language

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