Customer Support

7 days ago


Ranchi Jaipur, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support. This role is responsible for providing excellent customer service and technical support to our clients via phone, email, and chat. The ideal candidate should have 0-4 years of experience in the job market context of India.

Responsibilities
  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Providing technical support and troubleshooting for our products and services
  • Collaborating with cross-functional teams to escalate and resolve complex issues
  • Maintaining accurate records of customer interactions and inquiries
  • Identifying and addressing customer needs to ensure customer satisfaction and retention
  • Providing feedback to the product development team to improve customer experience

Skills and Qualifications
  • Bachelor's degree in any field
  • 0-4 years of experience in a customer support role
  • Excellent communication skills in English and one or more regional languages
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Familiarity with CRM software and help desk systems
  • Basic knowledge of computer hardware and software
  • Flexible to work in shifts and weekends if required

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