Technical Support Executive

7 days ago


Jaipur Kolkata, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are seeking a highly motivated Technical Support Executive to join our team. The ideal candidate should possess a strong technical background and excellent communication skills.

Responsibilities
  • Provide technical support to customers via phone, email, or chat
  • Troubleshoot and resolve technical issues related to software, hardware, and network
  • Document and escalate complex issues to senior technical support team members
  • Maintain customer satisfaction by providing timely and effective solutions
  • Collaborate with cross-functional teams to resolve customer issues
  • Keep up-to-date with new products and technologies

Skills and Qualifications
  • Bachelor's degree in Computer Science or related field
  • 0-4 years of experience in technical support or related field
  • Strong knowledge of Windows and Mac OS
  • Familiarity with software and hardware troubleshooting
  • Excellent communication and interpersonal skills
  • Ability to work independently and in a team environment
  • Knowledge of network protocols and troubleshooting
  • Experience with CRM and ticketing systems
  • Ability to handle multiple tasks and prioritize effectively
  • Willingness to work in a 24/7 rotational shift environment


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