Technical Support Executive
7 days ago
We are looking for a Technical Support Executive to provide technical assistance to our clients. The ideal candidate should have 0-2 years of experience in a technical support role and should be able to work in a fast-paced environment.
Responsibilities- Provide technical assistance to clients via phone, email, or chat
- Troubleshoot software and hardware issues
- Diagnose and resolve network issues
- Provide support for Windows and Mac operating systems
- Install and configure software and hardware
- Maintain records of customer interactions and transactions
- Escalate issues to the appropriate department if necessary
- Stay current with system information, changes, and updates
- Bachelor's degree in Computer Science, Information Technology, or related field
- 0-2 years of experience in a technical support role
- Excellent communication skills
- Knowledge of computer hardware and software
- Familiarity with Windows and Mac operating systems
- Ability to troubleshoot network issues
- Customer-oriented approach
- Ability to work in a fast-paced environment
- Attention to detail
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