BPO Technical support

7 days ago


Hyderabad Secunderabad Telangana Kolkata, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are seeking a BPO Technical Support professional to join our team. The ideal candidate will have 0-2 years of experience in the job market context of India. The role involves providing technical support to customers via phone, email, or chat. The candidate should have excellent communication skills, be able to work in a fast-paced environment and have a passion for helping customers.

Responsibilities
  • Provide technical support to customers via phone, email, or chat
  • Diagnose and troubleshoot technical issues
  • Escalate issues to the appropriate level of support
  • Ensure customer satisfaction by providing timely and accurate information
  • Document all interactions with customers in the CRM system
  • Meet or exceed performance metrics such as customer satisfaction, resolution time, and quality standards
  • Stay up-to-date with product knowledge and technical skills

Skills and Qualifications
  • Bachelor's degree in Computer Science or related field
  • 0-2 years of experience in technical support or customer service
  • Excellent communication skills, both written and verbal
  • Ability to work in a fast-paced environment
  • Ability to diagnose and troubleshoot technical issues
  • Familiarity with CRM systems
  • Strong problem-solving skills
  • Ability to work in a team environment
  • Flexibility to work in shifts
  • Certification in technical support or related field is a plus

More information - HR Pravin -9783513202



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