Bpo Trainer

2 weeks ago


Kolkata West Bengal, India Mervice Infotech Private Limited Full time

**Key Responsibilities**:

- Design, develop, and implement comprehensive training programs tailored to various roles within the BPO.
- Conduct training sessions for new hires, focusing on company policies, procedures, and systems.
- Provide ongoing training and support to existing employees to enhance their skills and performance.
- Assess training needs and customize programs to address specific challenges within teams.
- Monitor and evaluate training effectiveness through assessments and feedback.
- Collaborate with management to identify areas for improvement and recommend training solutions.
- Stay up-to-date with industry trends and best practices to continuously improve training materials and methods.
- Maintain training records and documentation.

**Qualifications**:

- Bachelor’s degree in Human Resources, Business Administration, Education, or a related field.
- Proven experience as a trainer or in a training-related role, preferably in a BPO setting.
- Strong understanding of BPO operations, customer service standards, and industry best practices.
- Excellent verbal and written communication skills.
- Ability to engage and motivate learners in a dynamic environment.
- Proficient in MS Office Suite and e-learning tools.
- Certification in training and development is a plus.

**Skills**:

- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Adaptability to changing priorities and fast-paced environments.
- Strong analytical and problem-solving skills.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.

**Job Types**: Full-time, Permanent

Pay: ₹280,000.00 - ₹325,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- BPO: 4 years (required)
- BPO Training: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 01/11/2024


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