Non voice BPO

7 days ago


Hyderabad Secunderabad Telangana, India Hucon Solutions India Private Limited Full time
Description

We are looking for a skilled Non Voice BPO associate to join our team. The ideal candidate should have 0-1 years of experience in the job market context of India.

Responsibilities
  • Responding to customer queries via email, chat or social media in a timely and accurate manner
  • Providing excellent customer service and support
  • Maintaining records of customer interactions and transactions
  • Following up on customer interactions to ensure customer satisfaction
  • Identifying and escalating issues to the appropriate department or team member

Skills and Qualifications
  • Bachelor's degree in any field
  • Excellent written communication skills
  • Ability to multitask and prioritize tasks effectively
  • Proficiency in Microsoft Office
  • Familiarity with customer service software, such as Zendesk or Salesforce, is a plus
  • Ability to work independently and in a team environment
  • Strong attention to detail and accuracy
  • Willingness to work in rotating shifts

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