International Non Voice Process Specialist
1 week ago
Fly Consulting Services is a promising placement company based in Telangana, India. We offer a range of staffing and placement solutions across various industries for companies of all sizes. Our experienced professionals connect clients with the best prospects, allowing them to focus on their core business.
Job Title: International Non-Voice Process Specialist
Location: Hyderabad Office
We are seeking freshers for a full-time role suitable for candidates with 0-1 years of work experience. The ideal candidate should have strong customer service skills.
Salary Estimate: ₹2.5 Lakh - ₹3.5 Lakh per annum (depending on qualifications and experience)
Key Responsibilities- Handle international customer inquiries efficiently through non-voice channels
- Provide accurate and timely information to customers
- Maintain a high level of customer satisfaction by resolving issues promptly
- Collaborate with team members to meet and exceed service standards
- Keep records of customer interactions and transactions accurately
- Identify and escalate complex queries or issues to the proper channels
- Participate in training sessions to improve service capabilities
Requirements:
- Customer Service (Mandatory skill)
- Good communication skills, both written and verbal
- Customer service orientation with a positive attitude
- Experience or familiarity with customer care executive roles
- Prior experience or knowledge of International BPO operations
- Capability to handle non-voice processes efficiently
- Ability to work in a dynamic and fast-paced environment
- Problem-solving skills to effectively address customer queries and issues
Fly Consulting Services is a placement company that operates in Telangana. We provide a range of staffing and placement solutions to companies across various industries. Our goal is to connect clients with the best prospects, allowing them to focus on their core business.
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