International Non-Voice Process Representative
2 weeks ago
Company Overview
FLY Consulting Services is a reputable staffing agency operating in various regions. We offer comprehensive placement solutions across diverse industries to cater to businesses of all sizes.
Job Overview
We are seeking a fresh talent for the International Non-Voice Process position at our Hyderabad office. This is a full-time role suitable for candidates with 0-1 years of work experience. The ideal candidate should possess strong customer service skills.
Key Responsibilities
- Provide exceptional customer service through non-voice channels
- Offer accurate and timely information to customers
- Maintain high customer satisfaction by resolving issues promptly
- Collaborate with team members to meet service standards
- Record customer interactions and transactions accurately
- Escalate complex queries or issues to the proper channels
- Participate in training sessions to enhance service capabilities
- Adhere to company policies and standard operating procedures
Requirements
- Strong customer service orientation with a positive attitude
- Good communication skills, both written and verbal
- Experience or familiarity with customer care executive roles
- Prior experience or knowledge of International BPO operations
- Capability to handle non-voice processes efficiently
- Ability to work in a dynamic and fast-paced environment
- Problem-solving skills to address customer queries and issues
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