International Non-Voice Process Representative

2 weeks ago


Hyderabad, Telangana, India FLY Consulting Services Full time

Company Overview

FLY Consulting Services is a reputable staffing agency operating in various regions. We offer comprehensive placement solutions across diverse industries to cater to businesses of all sizes.

Job Overview

We are seeking a fresh talent for the International Non-Voice Process position at our Hyderabad office. This is a full-time role suitable for candidates with 0-1 years of work experience. The ideal candidate should possess strong customer service skills.

Key Responsibilities

  • Provide exceptional customer service through non-voice channels
  • Offer accurate and timely information to customers
  • Maintain high customer satisfaction by resolving issues promptly
  • Collaborate with team members to meet service standards
  • Record customer interactions and transactions accurately
  • Escalate complex queries or issues to the proper channels
  • Participate in training sessions to enhance service capabilities
  • Adhere to company policies and standard operating procedures

Requirements

  • Strong customer service orientation with a positive attitude
  • Good communication skills, both written and verbal
  • Experience or familiarity with customer care executive roles
  • Prior experience or knowledge of International BPO operations
  • Capability to handle non-voice processes efficiently
  • Ability to work in a dynamic and fast-paced environment
  • Problem-solving skills to address customer queries and issues


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