International Voice Process Associate
6 days ago
Explore Your Career Opportunities
We are seeking a highly motivated and skilled individual to join our team as a Junior-level international voice process representative at Shell Consultancy. As a key member of our dynamic IT-based services company, you will play a vital role in delivering exceptional service solutions to our global customers.
Key Responsibilities
- Manage inbound and outbound calls to address international customer inquiries with professionalism and courtesy.
- Engage with customers to gather information and resolve issues efficiently, utilizing problem-solving skills to address concerns promptly.
- Provide technical assistance and troubleshooting support as needed, ensuring a high level of customer satisfaction.
- Collaborate with team members to ensure smooth operations and knowledge sharing, striving to meet or exceed set performance metrics and quality standards.
Essential Skills and Qualifications
- Fluency in English (Mandatory) - Essential for handling international communications and ensuring clarity in customer interactions.
- Customer service - Ability to manage customer interactions effectively and ensure satisfaction.
- International voice - Experience with international voice processes and understanding of cultural nuances.
- Communication skills - Strong verbal abilities to convey information effectively and listen actively.
- Problem-solving - Aptitude to identify issues quickly and devise effective solutions to customer queries.
- Multitasking - Competence in handling multiple tasks and managing time efficiently.
- Technical troubleshooting - Skill in diagnosing technical issues and providing clear guidance to resolve them.
- Sales skills - Ability to identify opportunities for upselling or cross-selling while addressing customer needs.
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