International Voice Process Associate

6 days ago


Hyderabad, Telangana, India shell conwsultancy Full time

Explore Your Career Opportunities

We are seeking a highly motivated and skilled individual to join our team as a Junior-level international voice process representative at Shell Consultancy. As a key member of our dynamic IT-based services company, you will play a vital role in delivering exceptional service solutions to our global customers.

Key Responsibilities

  • Manage inbound and outbound calls to address international customer inquiries with professionalism and courtesy.
  • Engage with customers to gather information and resolve issues efficiently, utilizing problem-solving skills to address concerns promptly.
  • Provide technical assistance and troubleshooting support as needed, ensuring a high level of customer satisfaction.
  • Collaborate with team members to ensure smooth operations and knowledge sharing, striving to meet or exceed set performance metrics and quality standards.

Essential Skills and Qualifications

  • Fluency in English (Mandatory) - Essential for handling international communications and ensuring clarity in customer interactions.
  • Customer service - Ability to manage customer interactions effectively and ensure satisfaction.
  • International voice - Experience with international voice processes and understanding of cultural nuances.
  • Communication skills - Strong verbal abilities to convey information effectively and listen actively.
  • Problem-solving - Aptitude to identify issues quickly and devise effective solutions to customer queries.
  • Multitasking - Competence in handling multiple tasks and managing time efficiently.
  • Technical troubleshooting - Skill in diagnosing technical issues and providing clear guidance to resolve them.
  • Sales skills - Ability to identify opportunities for upselling or cross-selling while addressing customer needs.


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