Senior Process Associate
5 days ago
Job Title: Senior Process Associate
Company: Nexgen Hiring Experts
Process Overview:
We are seeking a talented Senior Process Associate to join our team in the International Voice Process. This role will involve providing exceptional customer support by resolving queries and complaints related to telecom and broadband services over the phone.
Key Responsibilities:
- Handle inbound calls from customers addressing queries and complaints regarding telecom and broadband services.
- Provide technical support to customers ensuring effective resolution of issues.
- Maintain high standards of customer service and satisfaction throughout each interaction.
- Document customer interactions and follow up as necessary to ensure resolution and maintain accurate records.
- Collaborate with team members to improve processes and enhance customer experience.
Requirements:
- A minimum of 8 months of on-paper experience in International Customer Support Voice.
- Excellent English language proficiency.
Benefits:
- Two-way cab facility for pickup and drop.
Document Requirements:
- Aadhaar card.
- Experience letter.
- Minimum of three months' payslips.
- All educational documents.
Notice Period: Immediate joiners preferred or 30 days' notice period.
Bond: No bond required.
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