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Senior Process Associate Semi Voice Process
1 month ago
Location: Visakhapatnam (MVP)
Salary: 2.8 LPA (In Hand 17k)
Job Type: Permanent FullTime
Job Summary:We are seeking a highly skilled Senior Process Associate to join our Domestic Semi Voice process in the banking sector. The ideal candidate should possess excellent communication skills in English and above-average skills in Hindi. A minimum of 1 year of on-paper experience in any domain is required. The role involves resolving customer queries related to banking transactions, debit cards, and credit cards.
Key Responsibilities:- Handle inbound/outbound semi-voice calls to assist customers with their banking queries.
- Provide solutions related to banking transactions, debit cards, and credit cards.
- Ensure customer satisfaction by adhering to process guidelines and maintaining quality standards.
- Experience: Minimum 1 year of on-paper experience in any domain.
- Skills: Excellent communication skills in English and above-average skills in Hindi.
- Education: Any Graduate or Postgraduate.
- Shift: Rotational Day Shift (between 9 am to 9 pm) with one rotational week off.
- Age: Up to 38 years.
- Transportation: 2-way pickup and drop cab facility.
- Notice Period: Immediate joiners preferred.
- Documents Required: Aadhar card, PAN card, Experience letter, Minimum 3 months pay slips, All educational documents.
- Bond: No bond requirement.
If you meet the qualifications and are interested in this position, please send your updated resume to [insert email] with the following details:
- Name
- Notice Period
- Reason for Job Change
- Availability for Interview
- Current Organization
- Current Designation
- Current Location
- Languages Known
- Current Salary
- Expected Salary
- Experience in BPO
- Experience in National/International
- Total Years of Experience
- Key Skills Matching Above Experience
- Willing to Relocate
