International Voice Process Associate
4 weeks ago
Job Title: Sr. Process Associate International Voice Process
Location: Hyderabad (Hitech City)
Job Summary: We are seeking a Sr. Process Associate for our International Voice Process in the telecom industry. The ideal candidate will have excellent communication skills in English and a minimum of 8 months of on-paper experience in international customer support voice.
Key Responsibilities:
- Handle inbound voice calls to assist customers with queries and complaints related to telecom and broadband services.
- Provide technical support and ensure customer satisfaction.
- Adhere to process guidelines and maintain high-quality standards in customer interactions.
Requirements:
- Experience: Minimum 8 months of on-paper experience in international customer support voice.
- Skills: Excellent communication skills in English.
- Education: Any Undergraduate Graduate or Postgraduate.
- Shift: Rotational Night Shifts with two rotational week offs.
- Age: Up to 35 years.
- Transportation: 2-way cab facility provided.
- Location: Hyderabad (Hitech City) Candidates must reside within a 25km radius.
Additional Information:
- Notice Period: Immediate joiners preferred or a maximum of 30 days notice period.
- Documents Required: Aadhar card PAN card Experience letter Minimum 3 months pay slips All educational documents.
- Bond: No bond requirement.
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