Senior Process Associate Semi Voice Process

4 weeks ago


Hyderabad, Telangana, India Nexgenhiringexperts Full time
Job Title: Senior Process Associate Semi Voice Process

Location: Visakhapatnam (MVP)

Salary: 2.8 LPA (In Hand 17k)

Job Type: Permanent FullTime

Job Summary:

We are seeking a highly skilled Senior Process Associate to join our Domestic Semi Voice process in the banking sector. The ideal candidate should possess excellent communication skills in English and above-average skills in Hindi. A minimum of 1 year of on-paper experience in any domain is required. The role involves resolving customer queries related to banking transactions, debit cards, and credit cards.

Key Responsibilities:
  • Handle inbound/outbound semi-voice calls to assist customers with their banking queries.
  • Provide solutions related to banking transactions, debit cards, and credit cards.
  • Ensure customer satisfaction by adhering to process guidelines and maintaining quality standards.
Requirements:
  • Experience: Minimum 1 year of on-paper experience in any domain.
  • Skills: Excellent communication skills in English and above-average skills in Hindi.
  • Education: Any Graduate or Postgraduate.
  • Shift: Rotational Day Shift (between 9 am to 9 pm) with one rotational week off.
  • Age: Up to 38 years.
  • Transportation: 2-way pickup and drop cab facility.
Additional Information:
  • Notice Period: Immediate joiners preferred.
  • Documents Required: Aadhar card, PAN card, Experience letter, Minimum 3 months pay slips, All educational documents.
  • Bond: No bond requirement.
How to Apply:

If you meet the qualifications and are interested in this position, please send your updated resume to with the following details:

  • Name
  • Notice Period
  • Reason for Job Change
  • Availability for Interview
  • Current Organization
  • Current Designation
  • Current Location
  • Languages Known
  • Current Salary
  • Expected Salary
  • Experience in BPO
  • Experience in National/International
  • Total Years of Experience
  • Key Skills Matching Above Experience
  • Willing to Relocate


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