Business Process Associate

1 month ago


Hyderabad, Telangana, India FRUGE IT SERVICES Full time
Job Overview

FRUGE IT SERVICES, a consulting firm based in Hyderabad, is seeking a Senior International Voice Associate for our International BPO Tech Mahindra. This is a mid-level position located in Hyderabad, offering a full-time employment opportunity.

Key Responsibilities:
  • Handle customer inquiries and resolve issues efficiently
  • Work in alignment with international voice process guidelines
  • Participate in process improvement initiatives to enhance customer satisfaction
  • Adhere to company policies and procedures while delivering high-quality service
  • Collaborate with team members to achieve collective goals

Requirements:
  • Minimum 1 to 2 years of experience in international voices process
  • Proficiency in customer service associate (CSA) tasks
  • Comfortable working night shift hours
  • Experience in handling customer queries
  • Knowledge of international BPO processes


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