Business Process Innovation Associate

4 days ago


Hyderabad, Telangana, India Genpact Full time

At Genpact, we are committed to shaping the future of our clients and creating lasting value for them. With a global presence and over 125,000 professionals across 30+ countries, we deliver outcomes that transform leading enterprises.

We are inviting applications for the role of Business Process Innovation Associate, where you will be responsible for identifying areas requiring operational adaptation and/or improvement. As an active user of Internet and online applications, you will contribute to demonstrating innovation and intuition in your work.

Key Responsibilities:

  • Respond to customer queries and concerns with professionalism and empathy.
  • Provide support for data collection to enable account recovery for end-users.
  • Maintain a deep understanding of client processes and policies to deliver exceptional service.
  • Reproduce customer issues and escalate product bugs to ensure seamless resolution.
  • Offer excellent customer service to our customers through timely and effective communication.

Qualifications We Seek:

  • Graduate (Any Discipline) degree from a recognized institution.
  • Freshers and experienced professionals are both eligible for this role.

We offer a competitive salary of $45,000 - $60,000 per annum, commensurate with experience, along with opportunities for growth and professional development. Genpact is an Equal Opportunity Employer and provides a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Apply now to take your career to the next level



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