Business Development Associate
2 days ago
We are seeking a skilled Process Associate, Customer Service to join our dynamic team. In this role, you will be responsible for identifying areas requiring operational improvement and demonstrating innovation in addressing customer concerns.
Main Responsibilities:
• Respond to customer queries and concerns in a timely and efficient manner
• Collect and analyze data to enable account recovery for end-users
• Develop a thorough understanding of client processes and policies
• Reproduce customer issues and escalate product bugs as necessary
• Provide exceptional customer service and support
• Utilize critical thinking and analysis skills to resolve complex problems
Requirements:
• Bachelor's degree in any discipline
• Fresh graduates and experienced professionals are eligible for consideration
• Previous experience in customer-facing roles is an asset
• Strong probing and analytical skills, with a customer-centric approach
• Excellent written English proficiency and neutral accent
• Ability to work flexible schedules, including weekends
Compensation Package: The estimated salary range for this position is $40,000 - $60,000 per annum, based on factors such as location and level of experience. Genpact offers a competitive compensation package, comprehensive benefits, and opportunities for growth and development.
Equal Employment Opportunity: Genpact is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. We value diversity and inclusion, respect, and integrity, and are committed to creating a dynamic work environment that fosters creativity and innovation.
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