Business Services Associate

3 weeks ago

Hyderabad, Telangana, India Conduent Business Services Full time

About the Role:

As a key member of our team at Conduent Business Services, you will be responsible for delivering exceptional services and solutions on behalf of Fortune 100 companies and over 500 governments. This role offers a unique opportunity to make a difference, thrive in a culture that values individuality, and be part of a mission-critical team.

Key Responsibilities:

  • Perform business support and technical work using data organizing and coordination skills.
  • Execute tasks based on established procedures.
  • In some areas, requires vocational training, certifications, or equivalent experience.

Requirements:

  • Expanded skills within an analytical or operational process.
  • Maintains appropriate licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Establishes the appropriate approach for new assignments.
  • Works with a limited degree of supervision.

What We Offer:

  • Supports company goals by helping teams integrate and work together.
  • Impacts a team through quality of services provided and information shared.
  • Uses discretion to modify work practices and processes to achieve results or improve efficiency.

Our Culture:

  • Maintains a culture where individuality is noticed and valued every day.

Responsibility Statements:

  • Improves participant decision-making process by advising participants on plan provisions.
  • Responds to client-specific inquiries, including telephone and web correspondence.
  • Completes transactions related to customer inquiries with limited supervision.
  • Meets timeliness and accuracy standards.
  • Documents calls by creating detailed notes in the case management system.
  • Completes callbacks in a timely manner and escalates as appropriate.
  • Adheres to call center metrics and guidelines within established procedures.
  • Assists junior employees by answering questions or taking escalated calls with guidance.
  • Advocates for participants to coordinate benefits, services, and payments with outside providers and vendors.
  • Explains the appropriate participant forms and provides guidance on completion.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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