Benefits Administration Services Associate III
3 weeks ago
Job Summary
- We are seeking a highly skilled Benefits Administration Services Associate III to join our team at Conduent Business Services.
Key Responsibilities
- Perform business support or technical work, using data organizing and coordination skills.
- Perform tasks based on established procedures.
- Maintain appropriate licenses, training, and certifications.
General Profile
- Expanded skills within an analytical or operational process.
- Apply experience and skills to complete assigned work.
- Work within established procedures and practices.
Functional Knowledge
- Developed skillset in a range of processes, procedures, and systems.
Business Expertise
- Supports to achieve company goals by helping teams to integrate and work together.
Impact
- Impacts a team through quality of the services provided and information shared.
- Use discretion to modify work practices and processes to achieve results or improve efficiency.
Leadership
- May provide guidance to junior team members.
Problem Solving
- Ability to problem solve, self-guided.
- Evaluate issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Improves participant decision-making process by advising participants on plan provisions.
- Responds to client-specific inquiries, including telephone and web correspondence.
- Completes transactions related to customer inquiries with limited supervision.
- Meets timeliness and accuracy standards.
- Documents calls by creating detailed notes in the case management system.
- Completes callbacks in a timely manner and escalates as appropriate.
- Adheres to call center metrics and guidelines within established procedures.
- Assists junior employees by answering questions or taking escalated calls with guidance.
- Advocates for participants to coordinate benefits, services, and payments with outside providers and vendors.
- Explains the appropriate participant forms and provides guidance on completion.
- Performs other duties as assigned.
- Complies with all policies and standards.
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