Benefits Administrator
3 weeks ago
About the Role
We are seeking a highly skilled Benefits Administrator to join our team at Amazon Dev Center India - Hyderabad. As a Benefits Administrator, you will be responsible for ensuring the smooth delivery of benefits to our employees in the US.
Key Responsibilities
- Review and audit reports related to Health & Wellness and Financial benefits to ensure data discrepancies are resolved.
- Work closely with vendors and stakeholders to ensure data discrepancies are resolved and updated data/reports are provided.
- Investigate discrepancies, find and implement solutions.
- Identify customer impacting issues, identify and implement solutions and process improvements to increase customer satisfaction.
- Create standard operating procedures (SOPs), process maps, SIPOC.
- Make sure all assigned processes are completed in time as per SLA.
Requirements
- 4+ years of strong experience in managing Benefits Administration processes, preferably US Benefits.
- Strong attention to detail and a high level of processing with utmost accuracy.
- Knowledge of Macros/VBA, Redshift, and ETL tools.
- Ability to track and measure benefits accuracy via regular analysis of key metrics.
About the Team
Our team administers benefits for 58 countries and supports ~1.5MM employees (997K US and 522K non-US). The major service areas include: Benefits Administrative services, My Benefits product support, Shared Services (Quality and Reporting), Employee Investment Services (EIS) Administration, U.S. regulatory work, Benefits Reconciliation, and US Benefit services.
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