Benefits Administrator

3 weeks ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

About the Role

We are seeking a highly skilled Benefits Administrator to join our team at Amazon Dev Center India - Hyderabad. As a Benefits Administrator, you will be responsible for ensuring the smooth delivery of benefits to our employees in the US.

Key Responsibilities

  • Review and audit reports related to Health & Wellness and Financial benefits to ensure data discrepancies are resolved.
  • Work closely with vendors and stakeholders to ensure data discrepancies are resolved and updated data/reports are provided.
  • Investigate discrepancies, find and implement solutions.
  • Identify customer impacting issues, identify and implement solutions and process improvements to increase customer satisfaction.
  • Create standard operating procedures (SOPs), process maps, SIPOC.
  • Make sure all assigned processes are completed in time as per SLA.

Requirements

  • 4+ years of strong experience in managing Benefits Administration processes, preferably US Benefits.
  • Strong attention to detail and a high level of processing with utmost accuracy.
  • Knowledge of Macros/VBA, Redshift, and ETL tools.
  • Ability to track and measure benefits accuracy via regular analysis of key metrics.

About the Team

Our team administers benefits for 58 countries and supports ~1.5MM employees (997K US and 522K non-US). The major service areas include: Benefits Administrative services, My Benefits product support, Shared Services (Quality and Reporting), Employee Investment Services (EIS) Administration, U.S. regulatory work, Benefits Reconciliation, and US Benefit services.



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