Benefits Administration Manager

4 weeks ago


Hyderabad, Telangana, India Conduent Business Services Full time
Job Overview

Conduent Business Services is seeking a highly skilled and experienced professional to join our team as a Benefits Administration Manager. As a key member of our organization, you will be responsible for delivering exceptional services and solutions to our clients.

Key Responsibilities
  • Manage program management functions, including budgeting, forecasting, and resource allocation.
  • Assist other associates in achieving goals and objectives.
  • Manage performance appraisals and pay reviews for team members.
  • Develop and implement training programs for employees.
  • Manage hiring and termination actions, ensuring compliance with company policies and procedures.
Requirements
  • Accountable for team performance and results.
  • Manage professional employees and/or supervisors.
  • Adapt plans and priorities based on resource and operational challenges.
  • Act based on policies, procedures, and guidelines.
  • Provide technical guidance to employees, colleagues, and customers.
Functional Knowledge
  • Understand and apply concepts in the field of expertise.
  • Have growing knowledge of other disciplines.
Business Expertise
  • Translate strategy and priorities into work product.
Impact
  • Positively impact the level of service.
  • Influence the team's ability to meet quality, volume, and timeline targets.
  • Guide based on policies, resource requirements, budgets, and business plans.
Leadership
  • Build team engagement to meet service and operational challenges.
  • Provide recommendations for operational expenses and rollup data.
Problem Solving
  • Resolve technical, operational, and organizational problems.
  • Support problem solving across an organizational matrix.
Interpersonal Skills
  • Guide and influence internal and external customers or agencies.
Responsibility Statements
  • Lead day-to-day functions, including people management and operational subjects.
  • Drive innovation and efficiencies of business opportunities, applying process improvements or new systems.
  • Responsible for compliance, organizational policies, and local regulations.
  • Respond to ongoing delivery queries and escalations.
  • Discuss open issues during client meetings.
  • Monitor volume-driven trend activities to develop strategic recommendations for continuous improvement.
  • Engage clients or vendors to gather requirements for applicable changes.
  • Provide resolution to a range of complex processes.
  • Ensure performance and quality standards.
  • Identify opportunities for cross-client standardization.
  • Responsible for routine maintenance and continuity plan updates.
  • Perform other duties as assigned.
  • Comply with all policies, procedures, and standards.


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