Benefits Administration Associate

3 weeks ago

Hyderabad, Telangana, India Conduent Business Services Full time

Conduent Business Services invites experienced professionals to join our team as a Benefits Administration Associate III. In this role, you will have the opportunity to work with Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.


Job Overview

  • As a Benefits Administration Associate, you will be responsible for performing business support or technical work, using data organizing and coordination skills.
  • You will perform tasks based on established procedures and maintain appropriate licenses, training, and certifications.
  • In some areas, you may require vocational training, certifications, licensures, or equivalent experience.

Key Responsibilities

  • Expanded skills within an analytical or operational process.
  • Apply experience and skills to complete assigned work and work within established procedures and practices.
  • Establish the appropriate approach for new assignments and work with a limited degree of supervision.
  • Supports to achieve company goals by helping teams to integrate and work together.
  • Impacts a team through quality of the services provided and information shared.
  • May provide guidance to junior team members.
  • Ability to problem solve, self-guided, and evaluates issues and solutions to provide the best outcome for the client and end-users.
  • Exchanges information and ideas effectively and improves participant decision-making process by advising participants on plan provisions.
  • Responds to client-specific inquiries, including telephone and web correspondence, and completes transactions related to customer inquiries with limited supervision.
  • Meets timeliness and accuracy standards, documents calls by creating detailed notes in the case management system, and completes callbacks in a timely manner and escalates as appropriate.
  • Adheres to call center metrics and guidelines within established procedures and assists junior employees by answering questions or taking escalated calls with guidance.
  • Advocates for participants to coordinate benefits, services, and payments with outside providers and vendors, and explains the appropriate participant forms and provides guidance on completion.

What We Offer

  • A competitive salary of $65,000 - $85,000 per year, based on experience and location.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional growth and development, including training and certification programs.
  • A collaborative and dynamic work environment, with a team of experienced professionals.

How to Apply

If you are a motivated and detail-oriented individual with a passion for benefits administration, please submit your application, including your resume and cover letter, to Conduent Business Services. We look forward to hearing from you

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