Benefits Administration Services Analyst II

1 week ago

Hyderabad, Telangana, India Conduent Business Services Full time

At Conduent Business Services, we're seeking a skilled Benefits Administration Services Analyst II to join our team. This role offers a unique opportunity to leverage your technical expertise in benefits administration and contribute to the success of our clients.



Key Responsibilities

  • Execute established benefits processes and seek guidance from senior analysts as needed.
  • Research and resolve intermediate participant issues related to eligibility, calculation errors, and service delivery.
  • Triage system issues to ensure adherence to requirements and document findings.
  • Conduct peer reviews of work completed by colleagues to maintain quality standards.
  • Interface with external client contacts to address day-to-day benefit inquiries and provide clear guidance.
  • Review benefit reports, determine necessary actions, and communicate direction to team members.
  • Identify opportunities to enhance system and process efficiencies, contributing to the continuous improvement of our services.
  • Mentor and coach junior team members to promote knowledge sharing and skill development.
  • Perform other duties as assigned, ensuring compliance with all policies and standards.


Requirements

  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities and contributes to project management.
  • Utilizes deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous knowledge and expertise to achieve results.
  • Able to work independently and complete tasks with minimal guidance.
  • College or university degree required.


General Profile

  • Requires knowledge and experience in own field, with the ability to acquire higher-level knowledge and skills.
  • Develops an understanding of the company, processes, and customers, using existing procedures to solve routine or standard problems.
  • Receives moderate guidance and direction from others, with opportunities for growth and development.


Functional Knowledge

  • Requires an expanded conceptual understanding of theories, practices, and procedures.


Business Expertise

  • Uses an understanding of key business drivers to accomplish work, focusing on delivering high-quality services and information.


Impact

  • Impacts own team through the quality of services or information provided, following standardized procedures and practices to achieve objectives and meet deadlines.


Leadership

  • No supervisory responsibilities, but provides informal guidance to new team members.


Problem Solving

  • Uses existing procedures and technical experience to solve problems, leveraging expertise to achieve results.


Interpersonal Skills

  • Exchanges complex information and ideas effectively, building strong relationships with colleagues and clients.


Responsibility Statements

  • Executes established benefits processes and seeks guidance from Sr. Analysts.
  • Researches and responds to intermediate participant issues.
  • Triangles intermediate system issues to confirm adherence to requirements.
  • Performs peer review on work completed by other peers.
  • Interfaces with external client contacts to resolve day-to-day benefit questions.
  • Reviews benefit reports, determines action required and gives direction to team members.
  • Identifies system and process enhancements to improve process efficiencies.
  • Mentors and coaches junior members.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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