Benefits Administration Services Analyst II
1 month ago
At Conduent Business Services, we're seeking a skilled Benefits Administration Services Analyst II to join our team. This role offers a unique opportunity to leverage your technical expertise in benefits administration and contribute to the success of our clients.
Key Responsibilities
- Execute established benefits processes and seek guidance from senior analysts as needed.
- Research and resolve intermediate participant issues related to eligibility, calculation errors, and service delivery.
- Triage system issues to ensure adherence to requirements and document findings.
- Conduct peer reviews of work completed by colleagues to maintain quality standards.
- Interface with external client contacts to address day-to-day benefit inquiries and provide clear guidance.
- Review benefit reports, determine necessary actions, and communicate direction to team members.
- Identify opportunities to enhance system and process efficiencies, contributing to the continuous improvement of our services.
- Mentor and coach junior team members to promote knowledge sharing and skill development.
- Perform other duties as assigned, ensuring compliance with all policies and standards.
Requirements
- Requires formal education and relevant expertise in a professional, sales, or technical area.
- Performs technical-based activities and contributes to project management.
- Utilizes deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages previous knowledge and expertise to achieve results.
- Able to work independently and complete tasks with minimal guidance.
- College or university degree required.
General Profile
- Requires knowledge and experience in own field, with the ability to acquire higher-level knowledge and skills.
- Develops an understanding of the company, processes, and customers, using existing procedures to solve routine or standard problems.
- Receives moderate guidance and direction from others, with opportunities for growth and development.
Functional Knowledge
- Requires an expanded conceptual understanding of theories, practices, and procedures.
Business Expertise
- Uses an understanding of key business drivers to accomplish work, focusing on delivering high-quality services and information.
Impact
- Impacts own team through the quality of services or information provided, following standardized procedures and practices to achieve objectives and meet deadlines.
Leadership
- No supervisory responsibilities, but provides informal guidance to new team members.
Problem Solving
- Uses existing procedures and technical experience to solve problems, leveraging expertise to achieve results.
Interpersonal Skills
- Exchanges complex information and ideas effectively, building strong relationships with colleagues and clients.
Responsibility Statements
- Executes established benefits processes and seeks guidance from Sr. Analysts.
- Researches and responds to intermediate participant issues.
- Triangles intermediate system issues to confirm adherence to requirements.
- Performs peer review on work completed by other peers.
- Interfaces with external client contacts to resolve day-to-day benefit questions.
- Reviews benefit reports, determines action required and gives direction to team members.
- Identifies system and process enhancements to improve process efficiencies.
- Mentors and coaches junior members.
- Performs other duties as assigned.
- Complies with all policies and standards.
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