International Business Process Associate
6 days ago
Company Overview
FRUGE IT SERVICES is a consulting firm based in Hyderabad, India, with over 50 employees. Our company's mission is to provide exceptional services to our clients. To learn more about us, visit our website at www.siraconsulting.com.
Job Overview
We are hiring a Sr International Voice Associate for our International BPO Tech Mahindra. This is a Mid-Level position located in Hyderabad, offering a Full-Time employment opportunity.
Salary Information:
The estimated annual salary for this role is approximately INR 4.2 L.P.A + Incentive + Goodies.
Job Description:
We are seeking a highly skilled and experienced professional to handle customer inquiries and resolve issues efficiently. The selected candidate will work in alignment with international voice process guidelines and participate in process improvement initiatives to enhance customer satisfaction.
Responsibilities:
- Handle customer inquiries and resolve issues efficiently
- Work in alignment with international voice process guidelines
- Participate in process improvement initiatives to enhance customer satisfaction
- Adhere to company policies and procedures while delivering high-quality service
- Collaborate with team members to achieve collective goals
Required Skills and Qualifications:
- Minimum 1 to 2 years of experience in International Voices Process
- Proficiency in Customer Service Associate (CSA) tasks
- Comfortable working Night Shift hours
- Experience in handling Customer Queries
- Knowledge of International BPO processes
Benefits:
- 5 Days working, 2 rotational week off
- Two-way cab facility
- Medical Insurance
- World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme-based break-out zones
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