Process Associate

3 days ago


Hyderabad, Telangana, India Genpact Full time

Genpact, a global professional services and solutions firm, is seeking highly motivated individuals to join our team as Process Associate - Content Moderation. We are committed to creating lasting value for our clients through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

**Role Overview:**

We're looking for someone with a strong work ethic, ability to work independently, and within a team-oriented environment. As a Process Associate - Content Moderation, you will be responsible for reviewing content and providing resolution based on prescribed guidelines. Your responsibilities will include:

• Providing high-quality resolutions to maintain standards of quality
• Recognizing trends and patterns and raising issues timely
• Providing insights to improve support to users
• Maintaining thorough understanding of processes and policies
• Delivering excellent customer service

**Requirements:**

To succeed in this role, you should have the following qualifications:
• Any Graduate (PG an added advantage)
• Freshers are eligible
• Fluency in Read/Write in English & Hindi Language
• Effective probing skills and analyzing/understanding skills
• Problem-solving skills with a customer-centric approach
• Ability to work on a flexible schedule, including weekend shifts

The estimated annual salary for this position is approximately **$55,000-$70,000**, depending on location and experience. If you are a motivated individual who is passionate about delivering high-quality results and providing excellent customer service, we encourage you to apply.



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