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Senior Process Associate
4 weeks ago
Location: Hyderabad (HitechCity)
Salary: Up to 4.5 LPA Incentives (Based on Performance)
Job Type: Permanent Full-Time
Job Summary:
We are seeking a Senior Process Associate for our International Voice Process in the telecom industry. The ideal candidate will have excellent communication skills in English and a minimum of 8 months of on-paper experience in international customer support voice.
Key Responsibilities:
- Handle inbound voice calls to assist customers with queries and complaints related to telecom and broadband services.
- Provide technical support and ensure customer satisfaction.
- Adhere to process guidelines and maintain high-quality standards in customer interactions.
Requirements:
- Experience: Minimum 8 months of on-paper experience in international customer support voice.
- Skills: Excellent communication skills in English.
- Education: Any Undergraduate Graduate or Postgraduate.
- Shift: Rotational Night Shifts with two rotational week-offs.
- Age: Up to 35 years.
- Transportation: 2-way cab facility provided.
- Location: Hyderabad (Hitech City) Candidates must reside within a 25km radius.
Additional Information:
- Notice Period: Immediate joiners preferred or a maximum of 30 days notice period.
- Documents Required: Aadhar card PAN card Experience letter Minimum 3 months pay slips All educational documents.
- Bond: No bond requirement.
How to Apply:
- If you meet the qualifications and are interested in this position, please send your updated resume to with the following details:
- Name
- Notice Period
- Reason for Job Change
- Availability for Interview
- Current Organization
- Current Designation
- Current Location
- Languages Known
- Current Salary
- Expected Salary
- Experience in International Customer Support Voice
- Total Years of Experience
- Key Skills Matching Above Experience
- Willing to Relocate
