Cse (Customer Support Executive)

6 months ago

Secunderabad HO Hyderabad Telangana, India MoSahay Associate Full time

*Job Title: Customer Support Executive**

**Location**: [Secunderabad]

**Department**: Customer Support/Service

**Reports To**: Customer Support Manager

**Company Overview**:
Tech Mahindra is a leading provider of IT, networking technology solutions, and Business Process Outsourcing (BPO) services. We are committed to providing innovative solutions and services to our global clients, enabling them to achieve superior operational efficiency and enhanced business value.

**Job Summary**:
The Customer Support Executive will be responsible for addressing customer inquiries, resolving issues, and providing information about the company's products and services. The role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

**Key Responsibilities**:
1. **Customer Interaction**:

- Respond to customer queries and concerns with accurate information.
- Provide first-call resolution by effectively troubleshooting and resolving customer issues.

2. **Technical Support**:

- Assist customers with technical issues related to the company's products and services.
- Escalate complex technical problems to higher-level support teams when necessary.
- Follow up with customers to ensure issues are resolved satisfactorily.

3. **Service Quality**:

- Maintain a high level of customer satisfaction and adherence to service level agreements (SLAs).
- Ensure all interactions are logged accurately in the customer relationship management (CRM) system.
- Continuously improve product knowledge and stay updated on company policies and procedures.

4. **Team Collaboration**:

- Work closely with other team members to ensure consistent service delivery.
- Share customer feedback and suggestions with the team to improve overall service quality.
- Participate in team meetings and training sessions to enhance skills and knowledge.

5. **Reporting and Documentation**:

- Prepare and maintain detailed reports of customer interactions, issues, and resolutions.
- Document recurring problems and work with the team to develop solutions.
- Provide insights and feedback to help improve customer support processes.

**Qualifications**:

- **Education**: A bachelor's degree in any discipline, preferably in Information Technology, Business Administration, or related fields.
- **Experience**: 1-3 years of experience in customer support or a related role, preferably in the IT or BPO industry.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and other customer support tools.
- Ability to handle stressful situations and manage multiple tasks simultaneously.
- Customer-focused attitude with a commitment to providing exceptional service.

**Additional Requirements**:

- Flexibility to work in shifts, including weekends and holidays if required.
- Ability to work independently and as part of a team.
- A positive attitude and a willingness to learn and adapt to new challenges.

**Benefits**:

- Competitive salary and performance-based incentives.
- Health insurance and other employee benefits.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment.

**Job Types**: Full-time, Permanent

Pay: ₹12,015.83 - ₹17,013.70 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- Kannada (preferred)
- Tamil (preferred)
- Malayalam (preferred)

**Location**:

- Secunderabad H.O, Hyderabad, Telangana (required)

Work Location: In person

**Speak with the employer**
+91 7008218146

  • Customer Care Executive

    5 months ago

    Madhapur, Hyderabad, Telangana, India Technology Support Specialist Full time

    Dear Greetings from CIS !! We are hiring for the voice process executives with extraordinary communication skills in English, Hindi and Telugu. Below are the respective job details. Role - CSE - Customer Support Executives (Associates and Team leads) Location: Hyderabad Experience: 0 - 5 Years Qualification: Graduation/Post graduation. Salary - Best...

  • Cse (Customer Support Executive)

    5 months ago

    Hyderabad, India Provost Solutions Full time

    **Position Title**:Customer Support Executive **Company/Location**:Bobton IT Solutions, Hyderabad **Role Purpose**:We are looking for an enthusiastic **CSE** to retain and generate new customers. You will be responsible for taking feedback and influencing existing or potential customers to our services. **Experience**: 0-3 Years **Key...

  • Customer Support Executive

    2 months ago

    Hyderabad, Telangana, India AL FALAH SUPPLY PRIVATE LIMITED Full time

    **Hiring For Customer Support Executive ( BPO )/Work from Office** Urgent Hiring Customer Support Executive l Customer Service Executive l Customer Service Associate l Domestic BPO l Inbound Voice Process l Technical Support l International Voice Process l Semi Voice Process l Customer Service | Tele calling Executive| Inbound BPO | Remote Good...

  • Customer Support Executive

    3 months ago

    Hyderabad, Telangana, India Aryagami Cloud Services Full time

    We are seeking a motivated and customer-focused individual to join our team Infimobile as a Customer Support Executive. As a Customer Support Executive, you will be responsible for providing exceptional assistance to our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This is a full time role in the US...

  • Customer Support Executive

    5 months ago

    Hyderabad, Telangana, India Aryagami Cloud Services Full time

    We are seeking a motivated and customer-focused individual to join our team Infimobile as a Customer Support Executive. As a Customer Support Executive, you will be responsible for providing exceptional assistance to our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This is a full time role in the US...

  • Cse (Customer Support Executive)

    3 months ago

    Hyderabad, Telangana, India recruitwire service Full time

    Hiring for **Customer Support Executive(Voice Process) **for our esteemed client. **Role**—Customer care Executive. **Education Qualification**—PUC or Graduation **Experience Details**—Fresher & Experienced **Languages Known**—English with Kannada, Odiya & Assamesse **Rounds of Interview**--- Initial Screening ,Ops round and client...

  • Customer Support Executive

    2 months ago

    HITEC City, Hyderabad, Telangana, India Helix Scientific Conferences Pvt Ltd Full time

    We are seeking a dynamic and motivated Female Customer Support Executive (CSE) with excellent communication skills and fluency in English to join our team. The Customer Support Executive (CSE) will be responsible for reaching out to potential and existing National & International customers, presenting our products/services, and addressing any inquiries or...

  • Cse (Customer Support Executive)

    2 months ago

    Hyderabad, Telangana, India Masters Preci Tools Pvt. Ltd Full time

    A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. They are often responsible for front-facing duties that directly impact...

  • Customer Support Executive

    2 months ago

    Begumpet, Hyderabad, Telangana, India REDEPLOY PRIVATE LIMITED Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Company Description** Redeploy Pvt Ltd, located in Hyderabad, is a comprehensive solution provider offering staffing services. With personalized solutions and expert guidance, we empower individuals and businesses to excel in today's dynamic marketplace. **Role Description** This is a full-time on-site role for **Customer...

  • Customer Support Executive

    6 months ago

    Hyderabad, Telangana, India Nitalaksha IT Solutions Pvt Ltd Full time

    As a Customer Service Executive for our international voice process, you will be responsible for providing outstanding customer service and support to our clients across various regions. You will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The role requires excellent communication...

  • Customer support Executive

    3 weeks ago

    Hyderabad, India Se7en Tech IT Solutions Full time

    Purpose: We are looking for an enthusiastic CSE to retain and generate new customers. You will be responsible for taking feedback and influencing existing or potential customers to our services.Purpose: We are looking for an enthusiastic CSE to retain and generate new customers. You will be responsible for taking feedback and influencing existing or...

  • Cse (Customer Support Executive)

    5 months ago

    Hyderabad, Telangana, India recruitwire service Full time

    Hiring for **Customer Support Executive(Voice Process) **for our esteemed client. Any Graduate with excellent communication skills in **English with Hindi can apply.** **Interview: Walk-in drive** **Freshers and experience are eligible** **Education: Undergraduate /Graduate** **Salary: Range of 15000-20000** **Job Location: Hyderabad...

  • Cse (Customer Support Executive)

    5 months ago

    Hyderabad, Telangana, India recruitwire service Full time

    Hiring for **Customer Support Executive(Voice Process) **for our esteemed client. Any Graduate with excellent communication skills in **English with Hindi can apply.** **Interview: Walk-in drive** **Freshers and experience are eligible** **Salary: Fresher 3LPA Per Annum and For Experience 4LPA TO 6LPA Per Annum** **Job Location: Hyderabad...

  • Customer Support Executive

    5 months ago

    Somajiguda, Hyderabad, Telangana, India Zoi Health Pvt Ltd Full time

    **Job Title**: Customer Support Executive **Location**:Somajiguda **Company Overview**: Zoi Hospitals is a leading Hospitals committed to delivering outstanding Care,services and ensuring exceptional Patient satisfaction. We value our patient's and strive to provide them with the highest level of support and assistance. As we continue to grow, we are...

  • Customer Support Executive

    4 weeks ago

    Madhapur, Hyderabad, Telangana, India Diyos Infotech Pvt Ltd Full time

    We are looking for a Customer Support Executive to assist our customers with technical problems when using our products and services. Our Customer Support Executive will be responsible for handling questions, comments, and complaints, and provide service or product information, solutions, and relevant details to customers regarding our business. To be...

  • Customer Support Executive

    2 months ago

    Yousufguda, Hyderabad, Telangana, India vagarious solutions pvt.ltd Full time

    Hiring for **Customer Support Executive ( Male )** Experience: - Fresher Location: - Yousufguda Qualification: - Any graduate Skills: - Good Communication Skills in Telugu, English, Hindi ( Mandatory ) Salary: - 10000-18000 Notice Period: - Immediate Joiner Pay: ₹10,000.00 - ₹18,000.00 per month **Education**: - Higher Secondary(12th Pass)...

  • Customer Support Executive

    1 month ago

    Tolichowki, Hyderabad, Telangana, India Tach Full time

    Job Title: Customer Support Executive Company: Tach (Grocery Delivery Service) Location: Tolichowki, Hyderabad **Job Type**: Full-Time, On-Site (Office-Based) About Tach: Tach is a rapidly growing quick commerce platform based in Hyderabad, delivering high-quality groceries to customers' doorsteps in just 21 minutes. We are committed to providing...

  • Customer Support Executive

    2 months ago

    Hyderabad, Telangana, India sarvhr solutions pvt ltd Full time

    Designation: Customer Support Specialist Mode: Work from Office Location: Hyderabad Experience: 2 - 3years Type: Full Time Roles &Responsibilities: - Takes ownership of customer issues - Understands query and provide resolution for issues raised by the customers - Escalate unresolved issues to relevant internal teams - Collect prompt and accurate customer...

  • Customer Support Executive

    5 months ago

    Hyderabad, Telangana, India Frontline Sourcing Full time

    Description of Role **Responsibilities**: Work US-based business hours Monday through Friday. Multiple shifts are available from 800am to 900pm US Eastern Standard Time (e.g., 8am-5pm, 12pm-9pm, etc.). Learn, and keep proactively up to date with, the MyComplianceOffice product and all releases. Respond to customer inquiries in an engaged, professional,...

  • Dean - Cse

    5 months ago

    Hyderabad, Telangana, India GURU NANAK INSTITUTIONS Full time

    Oversee academic programs within the CSE and related departments. - Develop and revise curriculum to meet industry standards and academic requirements. - Manage student and faculty affairs. - Administer departmental budget and allocate resources effectively. - Engage in strategic planning to advance the department's mission and goals. - Represent the CSE...