BPO Technical Support Services
7 days ago
We are looking for a Technical Support Specialist to join our BPO team. The ideal candidate will have 1-2 years of experience in technical support and be familiar with the latest technologies and trends in the industry. The role requires excellent problem-solving skills and the ability to communicate technical issues to non-technical stakeholders.
Responsibilities- Provide technical support to clients via phone, email, or chat
- Troubleshoot technical issues and provide solutions
- Communicate technical issues to non-technical stakeholders
- Ensure customer satisfaction by providing timely and effective support
- Maintain accurate records of customer interactions and resolutions
- Stay up-to-date with the latest technologies and trends in the industry
- Bachelor's degree in Computer Science or related field
- 1-2 years of experience in technical support
- Excellent problem-solving skills
- Strong communication skills, both written and verbal
- Familiarity with Windows and Mac operating systems
- Experience with remote desktop support tools
- Knowledge of network protocols and troubleshooting
- Ability to work in a fast-paced environment
- Strong customer service skills
- Ability to work independently and as part of a team
- Willingness to work flexible hours, including weekends and holidays
More details - call HR Pravin ; 9783513202
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