BPO Technical Support Services

7 days ago


Jaipur Kolkata, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are looking for a Technical Support Specialist to join our BPO team. The ideal candidate will have 1-2 years of experience in technical support and be familiar with the latest technologies and trends in the industry. The role requires excellent problem-solving skills and the ability to communicate technical issues to non-technical stakeholders.

Responsibilities
  • Provide technical support to clients via phone, email, or chat
  • Troubleshoot technical issues and provide solutions
  • Communicate technical issues to non-technical stakeholders
  • Ensure customer satisfaction by providing timely and effective support
  • Maintain accurate records of customer interactions and resolutions
  • Stay up-to-date with the latest technologies and trends in the industry

Skills and Qualifications
  • Bachelor's degree in Computer Science or related field
  • 1-2 years of experience in technical support
  • Excellent problem-solving skills
  • Strong communication skills, both written and verbal
  • Familiarity with Windows and Mac operating systems
  • Experience with remote desktop support tools
  • Knowledge of network protocols and troubleshooting
  • Ability to work in a fast-paced environment
  • Strong customer service skills
  • Ability to work independently and as part of a team
  • Willingness to work flexible hours, including weekends and holidays

More details - call HR Pravin ; 9783513202



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