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Customer Support Executive

1 month ago

Jaipur Hyderabad Secunderabad Telangana, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are looking for a Customer Support Executive to provide excellent customer service and resolve customer queries and complaints. The ideal candidate should have 0-4 years of experience in a similar role and possess excellent communication and problem-solving skills.

Responsibilities
  • Responding to customer queries and complaints via email, phone, and live chat
  • Providing information about our products and services to customers
  • Resolving customer issues in a timely and effective manner
  • Escalating complex issues to the relevant department
  • Maintaining accurate records of customer interactions and transactions
  • Identifying and assessing customers' needs to achieve satisfaction
  • Working with the team to improve customer support processes

Skills and Qualifications
  • Bachelor's degree in any field
  • 0-4 years of experience in a customer support role
  • Excellent written and verbal communication skills
  • Ability to handle customer complaints and resolve issues
  • Good problem-solving skills
  • Familiarity with CRM software and ticketing systems
  • Good time management and organizational skills
  • Ability to work well in a team environment