Customer Support Executive
2 months ago
**Job Title: Customer Support Executive**
**Location: Hyderabad**
**Type: Full-time, On-site**
**Domain: Consumer Electronics or Similar**
**Experience: 2+ years**
**Job Summary**:
**We are seeking a customer-focused Customer Support Executive to join our team. You'll provide exceptional support to customers, resolve issues, and contribute to customer satisfaction and retention.**
**Key Responsibilities**:
- **Provide accurate product and service information.**:
- **Resolve customer complaints and issues.**:
- **Maintain detailed customer interaction records in the CRM system.**:
- **Collaborate with internal teams to resolve customer issues.**:
- **Identify upsell/cross-sell opportunities.**:
- **Gather customer feedback to improve products and services.**:
- **Ensure customer satisfaction and follow-up.**
**Qualifications**:
- **Bachelor's degree in any field; Business, Marketing, or Communications preferred.**:
- **2+ years of experience in customer support, call center, or similar role.**:
- **Excellent English communication skills (additional languages a plus).**:
- **Strong problem-solving skills.**:
- **Familiarity with CRM systems.**:
- **Ability to multitask and prioritize.**
**Nice to Have**:
- **Experience in consumer electronics or similar industry.**:
- **Certification in customer service or support.**:
- **Knowledge of customer support software (e.g., Freshdesk, Zendesk).**:
- **Analytical skills.**
**Benefits**:
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
Work Location: In person
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