Customer Support Executive
3 months ago
**Hiring for RETAIL Customer Care Executive in LOT MOBILES PVT LTD**
**Job Summary**:
**As a Customer Care Executive at Lot Mobiles Pvt Ltd, you will play a crucial role in delivering exceptional service to our valued customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction. Your goal will be to enhance the customer experience and contribute to the overall success of our company.**
**Job Title: Customer Care Executive**
**Company: Lot Mobiles Pvt Ltd**
**Location: Hyderabad**
***
**Key Responsibilities**:
- **Issue Resolution: Investigate and resolve customer complaints or concerns effectively and efficiently. Escalate complex issues to the appropriate department as needed.**:
- **Product Knowledge: Maintain up-to-date knowledge of Lot Mobiles' products, services, and policies to provide accurate information and support to customers.**:
- **Record Keeping: Document customer interactions and transactions in the CRM system. Ensure that all customer records are accurate and up-to-date.**:
- **Feedback Collection: Gather customer feedback and provide insights to the management team to help improve products, services, and processes.**:
- **Compliance: Adhere to company policies and procedures, including data protection regulations and service standards.**:
- **Team Collaboration: Work closely with other team members and departments to ensure seamless service delivery and resolution of customer issues.**
**Share CV to 8297079555**
**Thank you**
**Tejasvi - HR**
**Lot mobiles pvt ltd**
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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